TECH2300 Service and Operations Management in IT Assignment Help

TECH2300 Service and Operations Management in IT Assessment 1 Information

 

 

Subject Code:TECH2300
Subject Name:Service and Operations Management in IT
Assessment Title:Case Study Analysis
Assessment Type:Individual
Word Count:2000Words(+/-10%)
Weighting:30 %
Total Marks:30
Submission:MyKBS
Due Date:Week 5

 

 

Your Task

 

  • Perform a SWOT & Porter’s Five Forces analysis on a company.
  • Describe service lifecycle for a company.
  • Reflect on the most important service cycle.


 

Assessment Description

 

Netflix is one of the largest streaming services in the world, which through a subscription service, it provides entertainment content to customers. Netflix grew massively however it also faces a number of threats from others, whilst it is generating a competitive advantage over others.

 

Refer to the background, and recent developments of Netflix, and answer the following questions using the template provided in the Assessment Instructions section.

 

This assessment aims to achieve the following subject learning outcomes:

 

LO3Evaluate the performance of partners and suppliers in ensuring the effective delivery of IT services within organisations.


 

Assessment Instructions

 

Students must conduct research externally and included references in order to produce a well referenced case study. You should use at least ten (10) sources of information and reference these in accordance with the Kaplan Harvard Referencing Style. These may include websites, social media sites, industry reports, census data, journal articles, and newspaper articles. These references should be presented as in-text citations and a referencing list at the end of your assessment (not included in the word limit). Wikipedia and other ‘popular’ sites are not to be used.

 

This assessment is divided into four parts.

 

Part One – SWOT Analysis

 

Provide a brief introduction to Netflix as a company and its industry and conduct a SWOT analysis with inclusion of FOUR (4) points for each of the SWOT analysis.

 

Part Two – Porter’s Five Forces Analysis

 

Conduct a Porter’s Five Forces analysis with inclusion of FOUR (4) points for each of the analysis.

 

Part Three – Service Lifecycle

 

  1. Service Strategy – Demand Management
    1. Provide specific recommendations with explanation how Netflix estimate the demand of users at certain time of the day across different time zones to ensure it has sufficient capacity to provide its service.
  2. Service Design – Availability Management
    1. Discuss, with specific recommendations, the IT infrastructure Netflix required to maintain its availability.
  3. Service Transition - Release and Deployment Management
    1. Discuss, with specific recommendations, how Netflix can maintain its software integrity where live environment is protected and that the correct components are released for updates.
  4. Service Operation – Access management
    1. Unauthorised ‘Password sharing’ is a key concern to streaming providers. Provide specific recommendations with explanation how Netflix can prevent unauthorised password/account sharing through adequate access management of the system.

 

Part Four – Reflection

 

Reflecting on the four major components of the service lifecycle (in Part Three), explain which one of the components of service lifecycle is the most important one from the perspective of Netflix.

Explain why.


 

Important Study Information

 

Academic Integrity and Conduct Policy

https://www.kbs.edu.au/admissions/forms-and-policies

 

KBS values academic integrity. All students must understand the meaning and consequences of cheating, plagiarism and other academic offences under the Academic Integrity and Conduct Policy.

 

Please read the policy to learn the answers to these questions:

 

  • What is academic integrity and misconduct?
  • What are the penalties for academic misconduct?
  • How can I appeal my grade?

 

 

 

Late submission of assignments (within the Assessment Policy)

https://www.kbs.edu.au/admissions/forms-and-policies

  
 A screenshot of a calendar  Description automatically generated


 

 

 

 

Length Limits for Assessments

Penalties may be applied for assessment submissions that exceed prescribed limits.

 

 

Study Assistance

Students may seek study assistance from their local Academic Learning Advisor or refer to the resources on the MyKBS Academic Success Centre page. Further details can be accessed at https://elearning.kbs.edu.au/course/view.php?id=1481


 

Generative AI Traffic Lights

 

Please see the level of Generative AI that this assessment is Level 2 has been designed to accept:

 

 

Traffic Light

Amount of Generative Artificial Intelligence (Generative AI) usage

 

Evidence Required

This assessment

()

 

 

 

 

Level 1

 

Prohibited:

 

No Generative AI allowed

 

This assessment showcases your individual knowledge, skills and /or personal experiences in the absence of Generative AI support.

 

 

The use of generative AI is  prohibited for this assessment and may potentially result in penalties for academic misconduct, including but notlimited to a mark of zero forthe assessment.

 

 

 

 

 

 

 

 

 

 

 

 

Level 2

 

 

 

 

 

Optional:

 

You may use Generative AI for research and content generation that is appropriately referenced.

 

See assessment instructions for details

 

This assessment allows you to engage with Generative AI as a means of expanding your understanding, creativity, and idea generation in the research phase of your assessment and to produce content that enhances your assessment. I.e., images. You do not have to use it.

 

The use of GenAI is optional for this assessment.

 

Your collaboration with GenerativeAI must be clearly referenced just as you would reference any other resource type used. Click on the link below to learn howto reference GenerativeAI.

 

https://library.kaplan.edu.au/referencing- other-sources/referencing-other-sources- generative-ai

 

In addition, you must include an appendix that documents your GenerativeAI collaboration including allprompts and responses used for theassessment.

 

Unapproved use of generative AI as per assessment details during the content generation parts of your assessment may potentially resultin penalties for academic misconduct, including but not limited to a mark of zero for the assessment. Ensure you follow the specific assessment instructions in the sectionabove.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Level 3

 

 

 

 

 

Compulsory:

 

You must use Generative AI to complete your assessment

 

See assessment instruction for details

 

This assessment fully integrates Generative AI, allowing you to harness the technology's full potential in collaboration withyour own expertise.

 

Always check your assessment instructions carefully as there may still be limitations on what constitutes acceptable use, and these may be specific to each assessment.

 

You will be taught how to use generative AI and assessed on its use.

 

Your collaboration with GenerativeAI must be clearly referenced just as you would reference any other resource type used. Click on the link below to learnhow to reference GenerativeAI.

 

https://library.kaplan.edu.au/referencing- other-sources/referencing-other-sources- generative-ai

 

In addition, you must include an appendix that documents your GenerativeAI collaboration including allprompts and responses used for theassessment.

 

Unapproved use of generative AI as per assessment details during the content generation parts of your assessment may potentially resultin penalties for academic misconduct, including but not limited to a mark of zero for the assessment. Ensure you followthe specific

assessment instructions in the section above.

 


 

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