Task 3: Written Assessment (30%)
Date Due: Week 10
The goal of this assessment is to assess students’ knowledge and application of communication and conflict resolution skills in community services.
Students will reflect on their activities from class regarding communication skills and write a reflection on the skills they have developed over the trimester (e.g. use of micro-skills, including active listening skills, open and closed questions, reflection of content, reflection of feeling, nonverbal communication and conflict resolution).
Connections must be made between the literature and the course learning material to support ideas and demonstrate knowledge of subject matter.
Integration of material from the textbook is essential, as well as 5 scholarly articles. All resources must be cited correctly using APA 7 referencing.
| Criterion | Measures | Intended Learning Outcome: |
| 1 - 2 | Presentation of paper & Academic writing: 9 marks (30%) | LO1, 2 |
| 3 - 5 | Written discussion regarding conflict management, and skills learned during the trimester 15 marks (50%) | LO1 - 5 |
| 6 - 7 | References and referencing: 6 marks (20%) | LO1, 2 |
| Task Length | 1500 – 1800 words |
Task 3: Written Assessment (30%) Marking Rubric
| CRITERION | WEIGHT | HD 80% + | D 70 – 79% | C 60 – 69% | P 50 – 59% | NN 0 - 49% | |
| Presentation | 10 | Correctly completed coversheet with all required information provided. Fully observes formatting guidelines. | Correctly completed coversheet including word count. Formatting guidelines observed with minor inconsistencies. | Completed coversheet. Most formatting guidelines observed. | Coversheet present with missing details. Formatting guidelines observed but not in full. | No coversheet. Formatting guidelines not followed. | |
| Academic Writing | 20 | Sophisticated clarity, conciseness, and correctness of writing; Excellent written expression. | Clear, concise and correct writing; Very good syntax and structure of assessment with few errors. | Correct written expression; Good syntax and structure of assessment with some errors. | Satisfactory attempt in academic writing; Syntax and structure with multiple errors. | Poor word choice; Poor syntax; Incorrect/poor use of language. | |
| Introduction | 10 | Covers topic clearly; Provides context & direction of assessment. | Covers topic; Provides direction for assessment. | Covers topic. | Mentions topic. | Introduction absent, poorly written or not related to the topic. | |
| Discussion | 30 | Excellent and clearly stated description of conflict modes; Excellent identification of resources that assist with communication developing conflict resolution skills. Excellent analysis and self- reflection. Excellent application of academic resources to ideas that demonstrate Impact on self- development | Very good and clearly stated description of conflict modes. Very good identification of resources that assist with developing conflict resolution skills. Very good analysis and self-reflection. Very good application of academic resources to ideas that demonstrate Impact on self- development | Good and clearly stated description of conflict modes; Good example of resources that assist with developing conflict resolution skills. Good analysis and self- reflection. Good application of academic resources to ideas that demonstrate Impact on self-development | Very little stated description of conflict modes; Some understanding of requirements for resolving conflict. Poor example of use of conflict mode. Very little analysis and self-reflection. Poor application of academic resources to ideas that demonstrate Impact on self-development | Little to no stated description of conflict modes; Poor understanding of requirements for resolving conflict. No examples of conflict mode uses. Little to no evidence of self reflection. Little to no application of academic resources to ideas that demonstrate impact on self- development | |
| Conclusion | 10 | Excellent summary and conclusion; integration of personal learning. | Very good summary and conclusion; attempt at integration of personal learning. | Good summary and conclusion. | Poor summary and conclusion | No summary or conclusion. | |
| Research | 10 | References used effectively; Credible, peer reviewed & current academic sources used effectively and extensively to support discussion; use of text-book. | References used well; Current, peer reviewed academic sources used effectively. | References cited; Attempt at using credible academic sources. | References scarcely used; Weak, outdated or inappropriate external sources used. | No evidence of research. | |
| Referencing | 10 | In-text references correctly cited; Reference list presented with no errors; APA 7 guidelines observed fully. | In-text references cited with few errors; Reference list presented with few errors; APA 7 observed well. | In-text references cited; Reference List has some errors; APA 7 guidelines observed to some extent. | Attempt made at in-text referencing; Reference List has errors; APA 7 guidelines observed but not in full. | No in-text referencing; Reference List absent or poorly presented; APA 7 not used or poorly observed. | |
| TOTAL | /30% | ||||||
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