TLH 343 Leadership and Management for the service sector
Table of Contents
TLH 343: Leadership and Management for the service sector
Canvas & JIRA Deadline: Tuesday 12th October 2021 by 2pm
Module Leader: Yousuf Mojumder
Learning Outcomes
Knowledge
- A critical understanding of the role of Leadership and Management Development
- A critical understanding of leadership and management approaches when managing an industrial workforce
Skills
- The ability to discuss equality and diversity issues which can occur across industries
- The ability to critically analyse challenges experienced in the industrial workforce
TLH 343 Leadership and Management for the service sector
Assessment Regulations
- For further information regarding Assessment Regulations, extenuating circumstances or extensions and academic integrity, please refer to your Programme Handbook on the University of Sunderland in London information page on Canvas.
Assessment 1: Essay
This assessment requires you to research in depth to produce a critical essay around an area of contention linked to leadership and management issues experienced and applied to Hospitality industry. You are required to choose an organisation related to hospitality and Tourism industry to produce your essay.
It will assess learning outcomes 1 – 4 and contribute 100% of module marks.
You are required to research extensively and work independently on a subject or topic which is of interest to you. You should read widely and use a good breadth of academic materials to support claims you make. You should display a well-balanced argument and draw on examples and situations which may occur within the workplace that are relevant to the topic you are discussing.
Some past topics have included (You can choose one of the following topic for your essay or you can choose a topic of your own choice, however, must be related to Tourism, Hospitality and Event industries.
- Women managers and the challenges to face them
- Green managers and the development of sustainable managers
- Pay inequalities between the sexes of managers (gender pay gap)
- Difficulties when leading and managing across cultures
- Challenges to face BAME managers
- Challenges to face managers within the 21st century
- How technologies are changing management style and growth of virtual leaders
13. Essays must be word processed or typed and correctly referenced throughout. Your name should be printed on the front of the essay. You should also include a front cover with your name displayed, use headers and footers, page numbers and type in Arial 12 font.
Word Count: 4,500 words
Presentation
You must use Times New Roman point 12- and double-line space your essays. Never underestimate the difference good presentation makes and always proofread your essay.
It is important to adhere to the prescribed word count limit to avoid any penalties. Your word count excludes table of title page, table of content, any appendices and reference list/bibliography. The word count must be stated at the bottom of your title page. Please note falsifying the word count is classed as an academic misconduct.
Assessment Regulations
For further information regarding Assessment Regulations, extenuating circumstances or extensions and academic integrity, please refer to your Programme Handbook on the University of Sunderland in London information page on Canvas
Reading List
There are a number of textbooks that will provide valuable background, and you should search through journals that are available. I have indicated where eBooks are available
Core Reading
An updated list of all events related journals available to you through the library can be found through My Module Resources: https://moduleresources.sunderland.ac.uk/course_identifier?ci=TOUJOU
If you are looking for a journal article or book, either in print or electronically, which is not available through the University of Sunderland’s library they will try to obtain it for you from another library through the Interlibrary Loans Service: http://library.sunderland.ac.uk/resources/interlibrary-loans/ Please make use of the variety of Journals available to you through the library using DISCOVER.
For more library support information please check the next section on “0 Assignment support
through Library services” of this module guide.
Submission guidelines
There are currently two steps that you need to follow to ensure that you successfully submit your work for marking. Your submission links will become available approximately 3 weeks prior to your submission deadline, along with detailed instructions on how to submit your assignment, but in the meantime please feel free to also watch this Assignment Submission Instructions video.
Grading
You will be marked in accordance to the University of Sunderland assessment criteria attached below. The assessment criteria covers; Relevance, Knowledge, Analysis, Argument and Structure, Critical Evaluation, Presentation, Reference to Literature.
It is important to adhere to the prescribed word count limit to avoid any penalties. Your word count excludes table of title page, table of content, any appendices and reference list/bibliography. The word count must be stated at the bottom of your title page.
Please note falsifying the word count is classed as an academic misconduct.
WORD COUNT PENALTIES
| Exceeds limit by up to 10% | No penalty – tolerance band (see below) |
| Exceeds limit by 10.1-20% | -5 percentage points |
| Exceeds limit by 20.1-30% | -10 percentage points |
| Exceeds limit by 30.1-40% | -15 percentage points |
| Exceeds limit by 40.1-50% | -20 percentage points |
| Exceeds limit by more than 50% | Mark of zero |
For further information see AQH-F14 Policy on Penalties for Exceeding the Prescribed Word Limit for an assignment https://goo.gl/ckLmDZ.
My module resources link
Recommended Reading List:
My module resources link
Recommended journals
Academy of Management Journal
Annals of Tourism Research (via Science direct) Career Development International
International Journal of Hospitality Management
International Journal of Contemporary Hospitality Management International Journal of Human Resource Management
Journal of Hospitality Management Journal of Managerial Psychology Journal of Business Ethics Management Research News Tourism Management Perspectives Women in Management Review
An updated list of all tourism and hospitality related journals available to you through the library can be found through My Module Resources:
If you are looking for a journal article or book, either in print or electronically, which is not available through the University of Sunderland’s library they will try to obtain it for you from another library through the Interlibrary Loans Service: http://library.sunderland.ac.uk/resources/interlibrary-loans/
Generic Assessment Criteria – Undergraduate Bachelor’s degree
These should be interpreted according to the level at which you are working
| Categories | |||||||||
| Grade | Relevance | Knowledge | Analysis | Argument and Structure | Critical Evaluation | Presentation | Reference to Literature | ||
| | 86 – | The work examined is exemplary and provides clear evidence of a complete grasp of the knowledge, understanding and skills appropriate to the Level of the qualification. There is also unequivocal evidence showing that all the | |||||||
| 100% | learning outcomes and responsibilities appropriate to that Level are fully satisfied. At this level it is expected that the work will be exemplary in all the categories cited above. It will demonstrate a particularly compelling evaluation, originality, and elegance of argument, interpretation or discourse. | ||||||||
| 76- | The work examined is excellent and demonstrates comprehensive knowledge, understanding and skills appropriate to the Level of the qualification. There is also excellent evidence showing that all the learning outcomes and | ||||||||
| 85% | responsibilities appropriate to that level are fully satisfied. At this level it is expected that the work will be excellent in the majority of the categories cited above or by demonstrating particularly compelling evaluation and elegance of argument, interpretation or discourse and there may be some evidence of originality | ||||||||
| 70 – | The work examined is of a high standard and there is evidence of comprehensive knowledge, understanding and skills appropriate to the Level of the qualification. There is also clearly articulated evidence demonstrating that all the learning outcomes and responsibilities appropriate to that level are satisfied At this level it is expected that the standard of the work will be high in the majority of the categories cited above or by demonstrating particularly compelling evaluation and elegance of argument, interpretation or discourse. | ||||||||
| 75% | |||||||||
| Directly relevant to the requirements of the assessment | A substantial knowledge of | Good analysis, clear and | Generally coherent and | May contain some | Well written, with standard spelling and grammar, in a readable style with acceptable format | Critical appraisal of up-todate and/or | |||
| 60 – | relevant material, showing a clear grasp of themes, | orderly | logically structured, using an appropriate mode of | distinctive or independent thinking; may begin to | appropriate literature. Recognition of different perspectives. Very good use | ||||
| 69% | questions and issues therein | argument and/or | formulate an independent | of source material. Uses a range of | |||||
| theoretical mode(s) | position in relation to theory | sources | |||||||
| and/or practice. | |||||||||
| 50 – 59% | Some attempt to address the requirements of the Assessment: may drift away from this in less focused passages | Adequate knowledge of a fair range of relevant material, with intermittent evidence of an appreciation of its significance | Some analytical treatment, but may be prone to description, or to narrative, which lacks clear analytical purpose | Some attempt to construct a coherent argument, but may suffer loss of focus and consistency, with issues at stake stated only vaguely, or theoretical mode(s) couched in simplistic terms | Sound work which expresses a coherent position only in broad terms and in uncritical conformity to one or more standard views of the topic | Competently written, with only minor lapses from standard grammar, with acceptable format | Uses a variety of literature which includes some recent texts and/or appropriate literature, though not necessarily including a substantive amount beyond library texts. Competent use of source material. |
