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TLH 343 Leadership and Management for the service sector

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TLH 343: Leadership and Management for the service sector

Canvas & JIRA Deadline: Tuesday 12th October 2021 by 2pm

Module Leader: Yousuf Mojumder

Learning Outcomes

Knowledge

  1. A critical understanding of the role of Leadership and Management Development
  • A critical understanding of leadership and management approaches when managing an industrial workforce

Skills

  • The ability to discuss equality and diversity issues which can occur across industries
  • The ability to critically analyse challenges experienced in the industrial workforce

Assessment Regulations

  • For further information regarding Assessment Regulations, extenuating circumstances or extensions and academic integrity, please refer to your Programme Handbook on the University of Sunderland in London information page on Canvas.

Assessment 1: Essay

This assessment requires you to research in depth to produce a critical essay around an area of contention linked to leadership and management issues experienced and applied to Hospitality industry. You are required to choose an organisation related to hospitality and Tourism industry to produce your essay.

It will assess learning outcomes 1 – 4 and contribute 100% of module marks.

You are required to research extensively and work independently on a subject or topic which is of interest to you. You should read widely and use a good breadth of academic materials to support claims you make. You should display a well-balanced argument and draw on examples and situations which may occur within the workplace that are relevant to the topic you are discussing.

Some past topics have included (You can choose one of the following topic for your essay or you can choose a topic of your own choice, however, must be related to Tourism, Hospitality and Event industries.

  • Women managers and the challenges to face them
  • Green managers and the development of sustainable managers
  • Pay inequalities between the sexes of managers (gender pay gap)
  • Difficulties when leading and managing across cultures
  • Challenges to face BAME managers
    • Challenges to face managers within the 21st century
  1. How technologies are changing management style and growth of virtual leaders

13. Essays must be word processed or typed and correctly referenced throughout. Your name should be printed on the front of the essay. You should also include a front cover with your name displayed, use headers and footers, page numbers and type in Arial 12 font.

Word Count: 4,500 words

Presentation

You must use Times New Roman point 12- and double-line space your essays. Never underestimate the difference good presentation makes and always proofread your essay.

It is important to adhere to the prescribed word count limit to avoid any penalties. Your word count excludes table of title page, table of content, any appendices and reference list/bibliography. The word count must be stated at the bottom of your title page. Please note falsifying the word count is classed as an academic misconduct.

Assessment Regulations

For further information regarding Assessment Regulations, extenuating circumstances or extensions and academic integrity, please refer to your Programme Handbook on the University of Sunderland in London information page on Canvas

Reading List

There are a number of textbooks that will provide valuable background, and you should search through journals that are available. I have indicated where eBooks are available

Core Reading

An updated list of all events related journals available to you through the library can be found through My Module Resources: https://moduleresources.sunderland.ac.uk/course_identifier?ci=TOUJOU

If you are looking for a journal article or book, either in print or electronically, which is not available through the University of Sunderland’s library they will try to obtain it for you from another library through the Interlibrary Loans Service: http://library.sunderland.ac.uk/resources/interlibrary-loans/ Please make use of the variety of Journals available to you through the library using DISCOVER.

For more library support information please check the next section on “0 Assignment support

through Library services” of this module guide.

Submission guidelines

There are currently two steps that you need to follow to ensure that you successfully submit your work for marking. Your submission links will become available approximately 3 weeks prior to your submission deadline, along with detailed instructions on how to submit your assignment, but in the meantime please feel free to also watch this Assignment Submission Instructions video.

Grading

You will be marked in accordance to the University of Sunderland assessment criteria attached below. The assessment criteria covers; Relevance, Knowledge, Analysis, Argument and Structure, Critical Evaluation, Presentation, Reference to Literature.

It is important to adhere to the prescribed word count limit to avoid any penalties. Your word count excludes table of title page, table of content, any appendices and reference list/bibliography. The word count must be stated at the bottom of your title page.

Please note falsifying the word count is classed as an academic misconduct.

WORD COUNT PENALTIES

Exceeds limit by up to 10%No penalty – tolerance band (see below)
Exceeds limit by 10.1-20%-5 percentage points
Exceeds limit by 20.1-30%-10 percentage points
Exceeds limit by 30.1-40%-15 percentage points
Exceeds limit by 40.1-50%-20 percentage points
Exceeds limit by more than 50%Mark of zero

For further information see AQH-F14 Policy on Penalties for Exceeding the Prescribed Word Limit for an assignment https://goo.gl/ckLmDZ.

My module resources link

https://moduleresources.sunderland.ac.uk/list.php?list_id=11400

Recommended Reading List:

My module resources link

https://moduleresources.sunderland.ac.uk/#/list/14308

Recommended journals

Academy of Management Journal

Annals of Tourism Research (via Science direct) Career Development International

International Journal of Hospitality Management

International Journal of Contemporary Hospitality Management International Journal of Human Resource Management

Journal of Hospitality Management Journal of Managerial Psychology Journal of Business Ethics Management Research News Tourism Management Perspectives Women in Management Review

An updated list of all tourism and hospitality related journals available to you through the library can be found through My Module Resources:

https://moduleresources.sunderland.ac.uk/course_identifier?ci=TOUJOU

If you are looking for a journal article or book, either in print or electronically, which is not available through the University of Sunderland’s library they will try to obtain it for you from another library through the Interlibrary Loans Service: http://library.sunderland.ac.uk/resources/interlibrary-loans/

Generic Assessment Criteria – Undergraduate Bachelor’s degree

These should be interpreted according to the level at which you are working

 Categories
 GradeRelevanceKnowledgeAnalysisArgument and StructureCritical EvaluationPresentationReference to Literature
  86 –The work examined is exemplary and provides clear evidence of a complete grasp of the knowledge, understanding and skills appropriate to the Level of the qualification. There is also unequivocal evidence showing that all the
100%learning outcomes and responsibilities appropriate to that Level are fully satisfied. At this level it is expected that the work will be exemplary in all the categories cited above. It will demonstrate a particularly compelling evaluation, originality, and elegance of argument, interpretation or discourse.
76-The work examined is excellent and demonstrates comprehensive knowledge, understanding and skills appropriate to the Level of the qualification. There is also excellent evidence showing that all the learning outcomes and
85%responsibilities appropriate to that level are fully satisfied. At this level it is expected that the work will be excellent in the majority of the categories cited above or by demonstrating particularly compelling evaluation and elegance of argument, interpretation or discourse and there may be some evidence of originality
  70          –The work examined is of a high standard and there is evidence of comprehensive knowledge, understanding and skills appropriate to the Level of the qualification. There is also clearly articulated evidence demonstrating that all the learning outcomes and responsibilities appropriate to that level are satisfied At this level it is expected that the standard of the work will be high in the majority of the categories cited above or by demonstrating particularly compelling evaluation and elegance of argument, interpretation or discourse.
75%
 Directly relevant to the requirements of the assessmentA substantial knowledge ofGood analysis, clear andGenerally coherent andMay contain someWell written, with standard spelling and grammar, in a readable style with acceptable formatCritical appraisal of up-todate and/or
60          –relevant material, showing a clear grasp of themes,orderlylogically structured, using an appropriate mode ofdistinctive or independent thinking; may begin toappropriate literature. Recognition of different perspectives. Very good use
69%questions and issues therein argument and/orformulate an independentof source material. Uses a range of
   theoretical mode(s)position in relation to theorysources
    and/or practice. 

 

 
50               – 59%
Some attempt to address the requirements of the Assessment: may drift away from this in less focused passagesAdequate knowledge of a fair range of relevant material, with intermittent evidence of an appreciation of its significanceSome analytical treatment, but may be prone to description, or to narrative, which lacks clear analytical purposeSome attempt to construct a coherent argument, but may suffer loss of focus and consistency, with issues at stake stated only vaguely, or theoretical mode(s) couched in simplistic termsSound work which expresses a coherent position only in broad terms and in uncritical conformity to one or more standard views of the topicCompetently written, with only minor lapses from standard grammar, with acceptable formatUses a variety of literature which includes some recent texts and/or appropriate literature, though not necessarily including a substantive amount beyond library texts. Competent use of source material.

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