STUDENT NAME: | |
STUDENT ID: | |
ASSESSOR NAME: | |
UNIT CODE AND TITLE: |
BSBXCM501– LEAD COMMUNICATION IN THE WORKPLACE |
This Candidate assessment booklet has been designed for students undertaking face-to-face mode of study to provide information before they undertake these assessments. It also contains assessment tools to assess the skills and knowledge required from you to be deemed competent in this unit.
Please read all the information given to you when you receive this assessment booklet. If you do not understand any part of this booklet, please inform your trainer/assessor.
The assessment booklet contains three (3) parts:
PART 1: Assessment information: This part contains information on the assessment for this unit of competency and how an assessment will be conducted throughout this unit to achieve the competency. It includes:
PART 2: Assessment tasks: This part contains the information to undertake the assessment task successfully. In each assessment task, students will find the following information:
PART 3: Appendix: This part contains the documents/templates required to complete the assessment tasks (Part 2).
Assessment Information
This unit describes the skills and knowledge required to lead communication in the workplace within any industry.
This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
The primary objective of assessment is to support and encourage your learning.
Assessment results give the assessor an indication of how well you learnt in class and or areas you may need extra support
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
To comply with the assessment conditions of this unit:
The assessor will ensure that assessment is conducted in a safe environment, and you have access to the following resources for the unit:
There is no provision for clustering of assessments in this unit.
AQF levels and the AQF levels criteria are an indication of the relative complexity and/or depth of achievement and the autonomy required to demonstrate that achievement.
All assessment tasks must ensure compliance with the requirements of AQF level and the AQF level criteria. For more information, please visit http://www.aqf.edu.au/
To be judged competent in this unit, you must satisfactorily complete all assessment tasks to be Competent
(C) in the unit. Students with unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent (NYC).
Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence (authentic, current, sufficient and valid) prior to entering results into the competency record sheet.
Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two reassessments in a unit of competency, student will be required to repeat the unit as per the scheduled delivery of the course. For further details, refer to Australian Study Link Institute Re-Assessment Policy and Australian Study Link Institute Course Progress Policy.
Assessment tasks | Assessment description | Location of assessment |
Assessment Task 1 (AT1): Knowledge Test | Students are required to complete the knowledge test to be deemed competent. The learners are required to answer in brief. They must answerall the questions correctly to be marked satisfactory. |
Australian Study Link Institute |
Assessment Task 2 | This assessment includes a seriesof tasks and activities | |
(AT2): Project | you arerequired to perform in a simulated work environment | Australian Study Link Institute |
To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks within the date and time specified by your trainer/assessor. This will demonstrate that you have all the required skills and knowledge for this unit.
You must submit the following evidence to be marked competent for this unit. Your assessor willensure that the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and authentic.
Assessment Task 1 (AT1): Knowledge Test |
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Project |
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You must read and follow this information carefully while completing assessments for this unit of competency and if you are unsure of any instruction, please contact your Trainer/assessor to clarify.
The assessments are intended to be equitable, fair and flexible.
Prior to the commencement of the assessment:
The assessor will explain the Assessment Conditions and advise you prior to conducting observation/assessment:
You must ensure that the completed assessment tasks are submitted along with the assessment cover sheet:
Assessment outcomes: -
For unit of competency:
There are two outcomes for assessments: C = Competent and NYC = Not Yet Competent (requires more training and experience).
You will be awarded C = Competent on completion of the unit when the assessor is satisfied that you have completed all assessments and have provided the appropriate evidence required to meet all criteria in line with the Rules of Evidence. If you fail to meet this requirement, you will receive the result NYC = Not Yet Competent and will be eligible to be re-assessed in accordance with the Australian Study Link Institute Re- Assessment Policy and Australian Study Link Institute Course Progress Policy.
There are two assessment outcomes for tasks. S = Satisfactory and NS = Not Satisfactory.
On the individual assessment cover sheet for assessment tasks you will be marked Satisfactory, if you have completed the task successfully, submitted all evidence and satisfied the assessment criteria and Not Satisfactory, if you have not completed the task, the evidence is not sufficient or does not meet the requirements of the assessment criteria.
Once the assessments have been completed, the assessor will record the assessment results on the student assessment record sheets and all results will be approved by the Training Manager.
Assessors will check that you have completed the signed student declaration prior to filling out the assessment sheet.
Australian Study Link Institute will securely retain all completed student assessment items for each student for a period of six months from the date on which the judgement of competence for the student was made.
Australian Study Link Institute
will also retain sufficient data to be able to reissue AQF certification documentation for a period of 30 years.
The assessor will ensure that the student records are securely retained and stored in accordance with the Australian Study Link Institute record control policy accessible by the Student Administration Officer.
If you are unsuccessful at achieving competency at the first attempt, you will be given two further opportunities for re-assessment at a mutually agreed time and date. For further details, refer to the Australian Study Link Institute Re-Assessment Policy and Australian Study Link Institute Course Progress Policy. As this is a competency-based program, the assessment continues throughout the program until you either achieve Competency in the assessment tasks or a further training need is identified and addressed.
You have the right to access current and accurate records of your participation and results at any time. You can request a copy of your records (results or attendance progress) by contacting the student administration or assessor.
You may seek clarification about the assessment information and the instructions and tasks at any time from the assessor.
Australian Study Link Institute works to ensure that students with recognized disadvantages can access and participate in education and training on the same basis as other students. Disadvantages may be based, for example, upon age, cultural background, physical disability, limited or non-current industry experience, language, numeracy or digital literacy issues.
Where pre-training interviews and LLN assessments reveal that a student may require special support or where, after enrolment, it is made apparent that the student requires special support, reasonable adjustments will be made to the learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular needs of the student. An adjustment is reasonable if it can accommodate the student’s particular needs, while also taking into account factors such as the student’s views, the potential effect of the adjustment on the student and others and the costs and benefits of making the adjustment.
Any adjustments made must:
Reasonable adjustment may consist of:
If you are dissatisfied with an assessment outcome, you may appeal the assessment decision. In the first instance, you are encouraged to appeal informally by contacting the assessor and discussing the matter with them. If you are dissatisfied with the outcome of such discussion, you may appeal further to training manager. If you are still dissatisfied, you may appeal formally and in writing to have the result reviewed. For more information, refer to the Assessment Policy and the Complaints and Appeals Policy and Procedures available in Australian Study Link Institute Website.
Assessors will check if you are ready for the assessment and defer the assessment if you are not. Feedback will be given to you at the completion of the assessment. During role play, the assessor may act as a client or employer, where required, but the assessor will not interfere with the assessment. If the assessment activities might impact on your safety or that of others, the assessor will stop the assessment immediately.
Australian Study Link Institute considers plagiarism and cheating as a serious misdemeanor. Evidence of plagiarism and cheating is treated on a case by case basis and the consequences for students engaging in such practices may include failure of the assessment or unit or exclusion from the course. For more information, refer to Australian Study Link Institute’s Assessment Policy.
Note: Referencing is a way of acknowledging the source of information that a person uses to research your assignment. References should be provided whenever someone else’s words. Ideas or research is used. One should also provide references for any information used. Website, journals, Research paper, Blogs, article and any other online sources needs to be referenced.
Assessors will provide feedback on the assessment that you have submitted. This can identify your strengths and weaknesses or be an overall comment on your submission. A copy of the feedback along with your submission will be given to you and you must keep a copy of it throughout the completion of the course.
Make sure you understand what is required of you before signing this agreement. Please sign and date this agreement before you begin the assessment process.
information provided above and also understand and accept that any act of plagiarism and academic dishonesty may have penalties including cancellation or suspension of my enrolment with Australian Study Link Institute . The assessment has been explained to me. I understand the following:
I further declare that:
Student signature: ............................................................... Date: ....../....../....…
PART 2
Student details | |||||
Student Name: | Student ID: | ||||
Assessment details | |||||
Unit of Competency: | BSBXCM501- LEAD COMMUNICATION IN THE WORKPLACE | ||||
Assessment Task 1: | Knowledge test | ||||
Date of Submission: | |||||
Assessment Outcome | |||||
Attempt 1 | Satisfactory | Not Satisfactory | |||
Attempt 2 | Satisfactory | Not Satisfactory | |||
Attempt 3 | Satisfactory | Not Satisfactory | |||
Feedback: | |||||
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost. | |||||
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks Check for plagiarism Software Yes No Check for copying/collusion Yes No Check for authenticity (own work) Yes No Cheating or use of model answers Yes No |
Student: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights. | ||||
Signature: ......................................................... |
Signature: ................................ | ||||
Date: ................................................................. |
Date: ......................................... | ||||
Assessment task 1: Knowledge Test
Access all resources mentioned in required resources, either printed copies or access via the internet.
At the end of the assessment, student will be required to submit the following evidence
QUESTIONNUMBER | QUESTIONS | Students response (to be completed by the assessor) |
Question 1: | Complete the table to describe legislative and organisational requirements relevant to workplace communication. The first row has been completed as an example for you to follow.
Description Example (provide two, | S NS |
with at least one addressing digital communication requirements)
Best practice Good practices ISO Standards for that have been communication (industry agreed upon by specific) e.g. ISO experts and have 9921:2003 specifies the proven to requirements for the achieve performance of successful speech communication for results. verbal alert and danger signals, information messages, and speech communication in general. ISO standards for artificial intelligence and data security.
LegislationWorkplace policies/procedures Codes of conduct Reputation and culture | ||
Question 2: |
Discuss communication challenges in the workplace. Consider the following in your answer:
|
S NS |
Question 3: |
List five methods of workplace communication: |
S NS |
S | ||
Question 4: | Outline four communication styles using the table below.
Style Description | NS |
Question 5: |
List five things a mentor should consider/do as they mentor and coach others. | |
S NS | ||
Question 6: |
List four key principles of cross-cultural communication. |
S NS |
Question 7: |
List four key principles to consider whencommunicating with peoplewho have special needs or disabilities. |
S NS |
Question 8: |
Complete the table to explain communication protocols and their relation to cross-cultural communication and special needs/disability. The first row has been completed as an example for you to follow.
General How to consider cross- example cultural and special (provide needs/disability in the one) communication (provide one example)
Internal and Nominated Include accessibility external means of requirements for webpage | S NS |
communication communicati design guides on for identified purposes
Risk based/emergency communication guides
Style/formatting communication guides
Allocation of responsibility | ||
Question 9: |
Discuss what negotiation in the workplace entails and three techniques that can be used to ensure successful negotiation |
S NS |
Assessment Task Cover Sheet Task 2 (AT2)
Student details | |||
Student Name: | Student ID: | ||
Assessment details | |||
Unit of Competency: | BSBXCM501- LEAD COMMUNICATION IN THE WORKPLACE | ||
Assessment Task 2: | Project | ||
Date of Submission: | |||
Assessment Outcome | |||
Attempt 1 | Satisfactory Not Satisfactory |
Attempt 2 | Satisfactory | Not Satisfactory | |
Attempt 3 | Satisfactory | Not Satisfactory | |
Feedback: | |||
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost. | |||
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks Check for plagiarism Software Yes No Check for copying/collusion Yes No Check for authenticity (own work) Yes No Cheating or use of model answers Yes No |
Student: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights. | ||
Signature: ......................................................... |
Signature: ................................ | ||
Date: ................................................................. |
Date: ......................................... |
Required documents and equipment:
This is a Project-based assessment where you are required to read the brief provided and complete the activities at the end of this task.
At the end of this assessment, you will be required to submit following evidence before due date specified by the assessor.
This project requires you to demonstrate that you can lead communication in the workplace by:
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!
You will need to communicate with people who work for, or are involved, in this business several times. Your communication may be either directly with actual staff members or fellow students/your
assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference) as long as it meets the requirements outlined in the Project Portfolio.
You will be basing your communication on a relevant workplace issue or project that provides an opportunity for negotiation.
Examples of suitable issues or projects you may want to consider include:
If you choose your own business (or one you work for/are familiar with), it is important that this business has organisational policy and procedures related to communication already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio and read through the requirements of Sections 1,2 and 3 in the Project Portfolio to familiarise yourself with what must be done.
Complete Section 1 of the Project Portfolio to:
The mentoring session should last for 15 minutes.
The mentoring session may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the person being mentored.
This can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can
provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
Complete Section 2 of the Project Portfolio to engage in separate negotiations with two different audiences. For each occasion, you will:
The objectives of the negotiation are for you, as a workplace leader, to:
The negotiation will last for approximately 20 minutes and may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the other negotiation party.
Negotiations can take place in a variety of ways as long as organisational requirements are adhered to. If negotiations are face-to face, they can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step.
Make sure you meet the timeframes allocated and that you adapt your communication style for the different audiences.
Submit Section 2 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.
Complete Section 3 of your Project Portfolio to:
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Ensure all required attachments are correctly attached.
Submit to your assessor for marking along with attachments as indicated.
Project Checklist- Assessor to be complete
Student Assessment Criteria | Assessor to tick the appropriate box | Assessor to tick the appropriate box | |
Section 1 | Section 2 | ||
Communication | Is the learner able | Yes | Safety | Is the | Yes No |
to:
| learner able to:
| ||
others | all times |
|
actions do not put the safety of yourself or others at risk | |||
Section 3 | Assessor to tick the appropriate document completed by the student. | |||
Did the student: | ||||
Guide workplace communication by:
| ||||
and procedures
| ||||
| ||||
organisation, including: | ||||
o internal and external needs | ||||
o at least three sources (including digital sources) | ||||
o relevant information from minor sources | ||||
| ||||
| ||||
contexts
| ||||
o developing at least two different communication materials | ||||
(at least one being digital) | ||||
o directing staff to adhere to communication requirements | ||||
o using materials in the workplace. | ||||
| ||||
o assisting them to achieve communication goals | ||||
o motivating them to communicate respectfully and consider | ||||
everyone’s needs | ||||
| ||||
Engage in workplace communication by:
| ||
o identifying the method/style of communication to suit the audience | ||
o identifying anticipated communication challenges | ||
o planning to address barriers/risks | ||
| ||
o in a succinct, clear and persuasive manner | ||
o to positively influence others | ||
| ||
o model/motivating respectful communication | ||
o communicating according to organisational requirementsand goals | ||
| ||
Review communication to:
| Yes No | |
Detailed evidences attached | Yes No | |
Assessor’s feedback: | ||
Student outcome: | S NS | |
Assessor Name and Signature: | ||
Date: | ||
Final Assessment Record | |||||
Student name: | Student ID: | ||||
Assessor name: | Date of completion: | ||||
Unit of competency: | BSBXCM501 - LEAD COMMUNICATION IN THE WORKPLACE | ||||
Assessments | Student results | ||||
Satisfactory | Not Yet Satisfactory |
Not Submitted | |||
Assessment Task 1: Knowledge Test | |||||
Assessment Task 2: Project | |||||
Comments/ Feedback: | |||||
Unit outcome: | Competent Not Yet Competent | ||
Is re-assessment required? | Yes No | ||
Assessor Signoff By signing this final assessment record:
| |||
Assessor signature: | Date: | ||
Student Signoff By signing this final assessment record:
| |||
Student signature: | Date: |
ASLI will conduct this assessment in its campus by setting simulated business environment which is safe and experiences typical activities experienced in those working environment in this industry. The following resources will be made available to the learner:
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