BSBXCM501– LEAD COMMUNICATION IN THE WORKPLACE ASSIGNMENT HELP

Student assessments

 

STUDENT NAME:

 

 

STUDENT ID:

 

 

ASSESSOR NAME:

 

 

UNIT CODE AND TITLE:

 

BSBXCM501– LEAD COMMUNICATION IN THE WORKPLACE

 

 About this booklet                                                                  

 

This Candidate assessment booklet has been designed for students undertaking face-to-face mode of study to provide information before they undertake these assessments. It also contains assessment tools to assess the skills and knowledge required from you to be deemed competent in this unit.

 

Please read all the information given to you when you receive this assessment booklet. If you do not understand any part of this booklet, please inform your trainer/assessor.

 

The assessment booklet contains three (3) parts:

 

PART 1: Assessment information: This part contains information on the assessment for this unit of competency and how an assessment will be conducted throughout this unit to achieve the competency. It includes:

  • Application of the unit of competency
  • Purpose of assessment
  • Elements, performance evidence and knowledge evidence requirements of the unit
  • Conditions, context, required resources and location of the assessment
  • Assessment tasks
  • Outline of evidence to be collected
  • Administration, recording and reporting the requirements including special adjustments, appeals, reasonable adjustments and assessors’ intervention.

PART 2: Assessment tasks: This part contains the information to undertake the assessment task successfully. In each assessment task, students will find the following information:

  • Task instructions
  • Role play/Practical Demonstration information
  • Information on resources required, where applicable.

 

PART 3: Appendix: This part contains the documents/templates required to complete the assessment tasks (Part 2).

PART 1

   Assessment Information                                        

Application of the unit of competency:

 

This unit describes the skills and knowledge required to lead communication in the workplace within any industry.

This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

 

Purpose of assessment:

The primary objective of assessment is to support and encourage your learning.

Assessment results give the assessor an indication of how well you learnt in class and or areas you may need extra support

Performance evidence:

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • collate research on internal and external communication needs
  • develop and implement communication protocols in accordance with organisational requirements
  • present information in a persuasive and professional manner
  • apply negotiation techniques to reach desired outcomes
  • address communication challenges for continuous improvement.

 

Knowledge evidence:

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • legislative requirements relevant to workplace communication
    • organisational requirements relevant to workplace communication (including digital form):
    • workplace policies
    • codes of conduct
    • organisational reputation and culture
    • techniques to resolve communication challenges
    • methods to mentor and coach others
    • key principles of cross-cultural communication and communication with individuals with special needs or disabilities
    • communication protocols relevant to organisational information needs:
    • internal and external communication guides
    • risk based/emergency communication guides
    • style/formatting of communication guides
    • processes for allocation of responsibilities for standard communication
    • communication challenges relevant to performance evidence:
    • conflicts with clients or team members
    • potential risks or safety hazards
    • unethical or inappropriate communication
    • appropriately framing organisational messaging
    • key relevant features of:
    • different communication styles
    • different communication methods
    • relevant cross cultural communication techniques
    • negotiation and conflict resolution techniques.

 

Context and conditions for assessment:

 

To comply with the assessment conditions of this unit:

  • Skills for this unit of competency will be demonstrated in Australian Study Link Institute classroom/Computer lab located at Level 2, 123 Lonsdale Street, Melbourne, Victoria 3000.
  • You will have access to suitable facilities, equipment and resources, including template documentation, policies and procedures to undertake the assessment tasks for this unit of competency (refer Templates)

Resources required:

The assessor will ensure that assessment is conducted in a safe environment, and you have access to the following resources for the unit:

  • PowerPoint presentation
  • Access to other learning materials such as textbooks
  • Access to a computer, the Internet and word-processing system such as MS Word
  • Computer technology and documentation as required
  • Codes of practice and standards issued by government regulators or industry groups
  • Student assessment booklet
  • Australian Study Link Institute Learners’ resources for the unit BSBXCM501– LEAD COMMUNICATION IN THE WORKPLACE

 

Clustering/holistic assessment:

There is no provision for clustering of assessments in this unit.

 

AQF Level

AQF levels and the AQF levels criteria are an indication of the relative complexity and/or depth of achievement and the autonomy required to demonstrate that achievement.

All assessment tasks must ensure compliance with the requirements of AQF level and the AQF level criteria. For more information, please visit http://www.aqf.edu.au/

 

Relevant Legislation

  • Australian Human Rights Commission Act 1986
  • Age Discrimination Act 2004
  • Disability Discrimination Act 1992
  • Racial Discrimination Act 1975
  • Sex Discrimination Act 1984
  • Code of ethics and codes of conduct
  • Ethical Principles in the Workplace
  • Codes of practice
  • The Privacy Act 1988 (Privacy Act) and Australian Privacy Principles (APPs)
  • Occupational Health and Safety Act 2004 – Applicable in Victoria
  • Work Health and Safety Act 2011

Competency requirements:

 

To be judged competent in this unit, you must satisfactorily complete all assessment tasks to be Competent

(C) in the unit. Students with unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent (NYC).

Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence (authentic, current, sufficient and valid) prior to entering results into the competency record sheet.

Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two reassessments in a unit of competency, student will be required to repeat the unit as per the scheduled delivery of the course. For further details, refer to Australian Study Link Institute Re-Assessment Policy and Australian Study Link Institute Course Progress Policy.

Assessment tasksAssessment descriptionLocation of assessment

 

Assessment Task 1 (AT1):

Knowledge Test

Students are required to complete the knowledge test to be deemed competent. The learners are required to answer in brief. They must answerall the questions correctly to be marked satisfactory.

 

 

 

Australian Study Link Institute

Assessment Task 2This assessment includes a seriesof tasks and activities 

(AT2):

Project

you arerequired to perform in a simulated work environmentAustralian Study Link Institute

 

Assessment tasks:

To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks within the date and time specified by your trainer/assessor. This will demonstrate that you have all the required skills and knowledge for this unit.

 

Outline of evidence to be collected:

You must submit the following evidence to be marked competent for this unit. Your assessor willensure that the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and authentic.

 

Assessment Task 1 (AT1):

Knowledge Test

  • Answer all questions correctly in the Knowledge Test Questions and submit to your assessor electronically.
  • Complete and sign the cover sheet for assessment task

    Assessment Task 2 (AT2):

Project
  • Answer all questions correctly in the project scenario after reading the brief provided and submit it to the Assessor electronically.
  • Complete and sign the cover sheet for assessment task.

 

You must read and follow this information carefully while completing assessments for this unit of competency and if you are unsure of any instruction, please contact your Trainer/assessor to clarify.

The assessments are intended to be equitable, fair and flexible.

 

Instruction for learner

 

Prior to the commencement of the assessment:

The    assessor   will    explain    the    Assessment   Conditions   and    advise   you   prior    to   conducting observation/assessment:

  • what will occur throughout the assessment process
  • when the assessment will occur (Date and Time)
  • the level of competency expected
  • Prior to the commencement of the assessment, you will be given the copy of the Candidate Assessment Pack.

 

During the assessment:

  • During role play/ practical demonstration, your trainer may be required to act as a student, where required, but trainer/assessor will not interfere with the assessment.
  • If the assessment activities might impact your safety or that of others, trainer/assessor will stop the assessment immediately.
  • Your trainer/assessor will confirm assessment submission details for each assessment task.
  • You are required to mention your name and student Id in either header or footer of the assessment document to be submitted.

 

Submission of assessment:

You must ensure that the completed assessment tasks are submitted along with the assessment cover sheet:

 

  • ALL tasks must be completed in legible English. It is preferred that the tasks submitted for assessments are typed.
  • You must submit all assessments on or before the due date specified by the assessor as per the training plan.
  • Extensions for individual assessment tasks may be negotiated in specific circumstances with your assessor/trainer. However, you need to provide genuine evidence documents when seeking an extension to due date (e.g. extensions due to illness will require a medical certificate). To arrange an extension, you must speak to your assessor prior to the due date. Extensions must be confirmed by the trainer in writing.
  • You are permitted to use dictionaries and to seek support (as required) unless it puts in jeopardy the integrity of the assessment, your assessor will let you know if this is the case.
  • Unless the assessment task specifically allows pair work or group activities such as brainstorming, you must submit your own original work and must not copy the work of other students. Plagiarism is unacceptable.
  • You must complete the student’s declaration.

 

After Submission of assessment:


 

  • Once you have completed and submitted assessment to trainer/assessor, your trainer/assessor will mark the submitted assessment and will arrange a time with you for the feedback discussion and to advise if there are any further steps for them to take.
  • You will be provided with:

 

  • clear and constructive feedback based on the assessment decision
  • information on ways of overcoming any identified gaps in competency revealed by the assessment
  • the opportunity to discuss the assessment process and outcome
  • information on reassessment and the appeals process
  • an opportunity for reassessment, if appropriate

 

  • This unit is not graded, and the student must complete and submit all requirements for the assessment task for this unit of competency to be deemed competent.

 

Assessment outcomes: -

 

For unit of competency:

There are two outcomes for assessments: C = Competent and NYC = Not Yet Competent (requires more training and experience).

 

You will be awarded C = Competent on completion of the unit when the assessor is satisfied that you have completed all assessments and have provided the appropriate evidence required to meet all criteria in line with the Rules of Evidence. If you fail to meet this requirement, you will receive the result NYC = Not Yet Competent and will be eligible to be re-assessed in accordance with the Australian Study Link Institute Re- Assessment Policy and Australian Study Link Institute Course Progress Policy.

 

For assessment task:

There are two assessment outcomes for tasks. S = Satisfactory and NS = Not Satisfactory.

On the individual assessment cover sheet for assessment tasks you will be marked Satisfactory, if you have completed the task successfully, submitted all evidence and satisfied the assessment criteria and Not Satisfactory, if you have not completed the task, the evidence is not sufficient or does not meet the requirements of the assessment criteria.

 

Recording an assessment result:

Once the assessments have been completed, the assessor will record the assessment results on the student assessment record sheets and all results will be approved by the Training Manager.

 

Assessors will check that you have completed the signed student declaration prior to filling out the assessment sheet.

 

Retaining assessment records:

Australian Study Link Institute will securely retain all completed student assessment items for each student for a period of six months from the date on which the judgement of competence for the student was made.

Australian Study Link Institute

will also retain sufficient data to be able to reissue AQF certification documentation for a period of 30 years.

 

The assessor will ensure that the student records are securely retained and stored in accordance with the Australian Study Link Institute record control policy accessible by the Student Administration Officer.

 

Re-assessment:

If you are unsuccessful at achieving competency at the first attempt, you will be given two further opportunities for re-assessment at a mutually agreed time and date. For further details, refer to the Australian Study Link Institute Re-Assessment Policy and Australian Study Link Institute Course Progress Policy. As this is a competency-based program, the assessment continues throughout the program until you either achieve Competency in the assessment tasks or a further training need is identified and addressed.

 

Student access to records:

You have the right to access current and accurate records of your participation and results at any time. You can request a copy of your records (results or attendance progress) by contacting the student administration or assessor.

 

Support:

You may seek clarification about the assessment information and the instructions and tasks at any time from the assessor.

 

Reasonable adjustments and special learning needs:

Australian Study Link Institute works to ensure that students with recognized disadvantages can access and participate in education and training on the same basis as other students. Disadvantages may be based, for example, upon age, cultural background, physical disability, limited or non-current industry experience, language, numeracy or digital literacy issues.

Where pre-training interviews and LLN assessments reveal that a student may require special support or where, after enrolment, it is made apparent that the student requires special support, reasonable adjustments will be made to the learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular needs of the student. An adjustment is reasonable if it can accommodate the student’s particular needs, while also taking into account factors such as the student’s views, the potential effect of the adjustment on the student and others and the costs and benefits of making the adjustment.

 

Any adjustments made must:

  • be discussed, agreed and documented in the assessment record
  • benefit the student
  • maintain the integrity of the competency standards and course requirements as stipulated in the training package
  • be reasonable to expect in a workplace.

 

Reasonable adjustment may consist of:

  • providing additional time for students to complete learning and assessment tasks
  • presenting questions orally for students with literacy issues
  • asking questions in a relevant practical context
  • using large print material
  • extending the course duration
  • Presenting work instructions in diagrammatic or pictorial form instead of words and sentences.

 

Complaints and appeals:

If you are dissatisfied with an assessment outcome, you may appeal the assessment decision. In the first instance, you are encouraged to appeal informally by contacting the assessor and discussing the matter with them. If you are dissatisfied with the outcome of such discussion, you may appeal further to training manager. If you are still dissatisfied, you may appeal formally and in writing to have the result reviewed. For more information, refer to the Assessment Policy and the Complaints and Appeals Policy and Procedures available in Australian Study Link Institute Website.

 

Assessor intervention:

Assessors will check if you are ready for the assessment and defer the assessment if you are not. Feedback will be given to you at the completion of the assessment. During role play, the assessor may act as a client or employer, where required, but the assessor will not interfere with the assessment. If the assessment activities might impact on your safety or that of others, the assessor will stop the assessment immediately.

 

 

Plagiarism, cheating and assessment dishonesty:

Australian Study Link Institute considers plagiarism and cheating as a serious misdemeanor. Evidence of plagiarism and cheating is treated on a case by case basis and the consequences for students engaging in such practices may include failure of the assessment or unit or exclusion from the course. For more information, refer to Australian Study Link Institute’s Assessment Policy.

 

Note: Referencing is a way of acknowledging the source of information that a person uses to research your assignment. References should be provided whenever someone else’s words. Ideas or research is used. One should also provide references for any information used. Website, journals, Research paper, Blogs, article and any other online sources needs to be referenced.

 

Assessor feedback:

Assessors will provide feedback on the assessment that you have submitted. This can identify your strengths and weaknesses or be an overall comment on your submission. A copy of the feedback along with your submission will be given to you and you must keep a copy of it throughout the completion of the course.

 

Student Declaration:

Make sure you understand what is required of you before signing this agreement. Please sign and date this agreement before you begin the assessment process.

 

  1. (Student Name) have read and understand the

information provided above and also understand and accept that any act of plagiarism and academic dishonesty may have penalties including cancellation or suspension of my enrolment with Australian Study Link Institute . The assessment has been explained to me. I understand the following:

  • I can discuss any special needs I have with my assessor.


 

  • How the assessment decision will be made.
  • I can re-attempt the assessment if I need to.
  • I can discuss my assessment result if I am unhappy with the decision.
  • I have been told the date, time and place for assessment.

I further declare that:

  • All assessment work submitted for this unit competency is my own original work and plagiarism and collusion has not occurred.
  • Assessment work has not been copied or submitted for any other unit/course.
  • I have taken proper care and effort to ensure my work has not been copied by another person.
  • I have retained a copy of this assessment for my own records in the event I have to reproduce my work.
  • I am aware that any assessment deemed unsatisfactory will require me to undergo reassessment which may be different to the one originally submitted.

 

Student signature: ............................................................... Date: ....../....../....…

  
 Text Box: Assessment tasks


PART 2

Assessment Task Cover Sheet Task 1 (AT1)


 

Student details
Student Name: Student ID: 
Assessment details
Unit of Competency:BSBXCM501- LEAD COMMUNICATION IN THE WORKPLACE
Assessment Task 1:Knowledge test
Date of Submission: 
Assessment Outcome
Attempt 1SatisfactoryNot Satisfactory 
Attempt 2SatisfactoryNot Satisfactory 
Attempt 3SatisfactoryNot Satisfactory 
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost.

 

Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks

Check for plagiarism Software           Yes     No Check for copying/collusion              Yes     No Check for authenticity (own work)      Yes    No Cheating or use of model answers      Yes     No

 

 

 

 

Student: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights.

 

Signature: .........................................................

 

Signature: ................................

 

Date: .................................................................

 

Date: .........................................

      

 

   Assessment task 1: Knowledge Test                                                

Required documents and equipment:

  • Computer with internet connection to refer to various programs such as MS word, MS excel, MS PowerPoint or any other recognised software program.
    • Australian Study Link Institute Learners’ resources for the unit BSBXCM501-LEAD COMMUNICATION IN THE WORKPLACE (organised by the trainer/assessor)
    • Learner’s notes

 

Instructions for students:

  • This assessment will be conducted in ASLI’s Campus with access to the resources listed above.
  • You must answer all knowledge questions as part of this assessment and submit answers in electronic copy.
  • Do not start answering questions without understanding what is required from you. Read the questions carefully and critically analyse them for a few seconds, this will help you to identify what is really needed.
  • No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
  • Your trainer/assessor may ask relevant questions on this assessment task to ensure that this is your own work.
  • You will be advised to read instruction given in this document before starting assessment.
  • Your trainer/assessor will clearly explain the assessment process and tasks to be completed.
  • Please make sure you understand what evidence is required to be collected and how.
  • Be concise to the point and write answers according to the given word-limit to each question and do not provide irrelevant information. Be careful, quantity is not quality.
  • Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
  • When you quote, paraphrase, summarise or copy information from the sources you are using to write your answers/research your work, you must always acknowledge the source.
  • Please make sure you know your rights and the Complaints and Appeal process.
  • Please make sure you discuss any special needs or reasonable adjustments to be considered during the assessment
  • Please ensure that you must have all the required resources needed to complete this task.
  • You will be marked for all responded questions.
  • Answers must demonstrate an understanding and application of relevant concepts, critical thinking, and good writing skills.
  • Your Trainer/Assessor will provide the feedback and notify you when results are available.
  • If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
  • If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome is Not Yet Competent (NYC).
  • Once all assessment tasks allocated to this Unit of Competency have been undertaken, trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome will be either Competent (C) or Not Yet Competent (NYC).
  • You are required to mention your name and student Id in either header or footer of the assessment document to be submitted.
  • Please refer Instruction for learner in Part A for more information.

 

Planning the assessment

Access all resources mentioned in required resources, either printed copies or access via the internet.

  • You must answer all questions in the knowledge test assessment.
  • Time allocated to complete this assessment is 4 hours.
  • Assessor will set a time to provide feedback.


 

Resubmissions and reattempts:

  • Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed. Students will be given total 3 attempts including 1 original plus 2 reassessments.
  • Student may speak to their Trainer/Assessor if student have any difficulty in completing this task and require reasonable adjustments (e.g. can be given as an oral assessment).

 

Evidence specifications:

At the end of the assessment, student will be required to submit the following evidence

  • Completed assessment task with all questions answered.
  • Completed and signed cover sheet for the assessment.

Knowledge Test

QUESTIONNUMBERQUESTIONS

Students

response (to be completed by the assessor)

 

Question 1:

Complete the table to describe legislative and organisational requirements relevant to workplace communication. The first row has been completed as an example for you to follow.

 

Description            Example (provide two,

S NS


 

 

with at least one

addressing digital communication

requirements)

 

Best practice                 Good practices       ISO Standards for

that have been        communication (industry agreed upon by       specific) e.g. ISO experts and have                 9921:2003 specifies the proven to                requirements for the

achieve                   performance of

successful              speech communication for

results.                   verbal alert and danger signals, information messages, and

speech communication in general.

ISO standards for artificial intelligence and data security.

 

 

 

LegislationWorkplace

policies/procedures Codes of conduct

Reputation and culture

 

 

Question 2:

 

Discuss communication challenges in the workplace. Consider the following in your answer:

  • description of four challenges (conflict, risks/safety hazards, unethical communication, organisational messaging)
  • at least two techniques that may be used to respond to each of the mentioned challenges.

 

 

 

 

S NS

 

Question 3:

 

List five methods of workplace communication:

 

S NS

  S
  


 

Question 4:

Outline four communication styles using the table below.

 

Style                                   Description

NS

 

Question 5:

 

List five things a mentor should consider/do as they mentor and coach others.

 

 

S NS

 

Question 6:

 

List four key principles of cross-cultural communication.

 

S NS

Question 7:

 

List four key principles to consider whencommunicating with peoplewho have special needs or disabilities.

 

S NS

Question 8:

 

Complete the table to explain communication protocols and their relation to cross-cultural communication and special needs/disability. The first row has been completed as an example for you to follow.

 

General            How to consider cross- example           cultural and special (provide           needs/disability in the one)                 communication (provide

one example)

 

Internal and                 Nominated        Include accessibility

external                       means of          requirements for webpage

S NS


 

 

 

communication           communicati     design

guides                         on for

identified purposes

 

Risk based/emergency communication guides

 

 

Style/formatting communication guides

 

 

 

Allocation of responsibility

 
Question 9:

 

Discuss what negotiation in the workplace entails and three techniques that can be used to ensure successful negotiation

 

S NS

 

Assessment Task Cover Sheet Task 2 (AT2)

 

 

Student details
Student Name: Student ID: 
Assessment details
Unit of Competency:BSBXCM501- LEAD COMMUNICATION IN THE WORKPLACE
Assessment Task 2:Project
Date of Submission: 
Assessment Outcome
Attempt 1Satisfactory      Not Satisfactory

 

Attempt 2SatisfactoryNot Satisfactory 
Attempt 3SatisfactoryNot Satisfactory 
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost.

 

Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks

Check for plagiarism Software           Yes                                                           No Check for copying/collusion                         Yes     No Check for authenticity (own work)      Yes    No Cheating or use of model answers      Yes     No

 

 

 

 

Student: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights.

 

Signature: .........................................................

 

Signature: ................................

 

Date: .................................................................

 

Date: .........................................


 

          Assessment task 2: Project                                                        

 

Required documents and equipment:

  • Computer with internet connection to refer to various programs such as MS word, MS excel, MS PowerPoint or any other recognised software program.
  • Simulated work environment
  • Australian    Study   Link    Institute    Learners’    resources    for   the    unitBSBXCM501-    LEAD COMMUNICATION IN THE WORKPLACE
  • (organised by the trainer/assessor)
  • Learner’s notes
  • Appendix 1 (provided by trainer/assessor)
  • Computer with internet and email access, and a working web browser
  • Installed software: Word, Adobe Acrobat Reader
  • Learner’s book
  • Use the following details to access the above-mentioned templates from Bounce Fitness simulated website.
  • https://bouncefitness.precisiongroup.com.au/
  • Login details:
  • Username: Learner
  • Password: Learner123
  • Templates Attached

 

Instructions for students:

This is a Project-based assessment where you are required to read the brief provided and complete the activities at the end of this task.

 

  • This assessment will be conducted in ASLI’S Campus with access to the resources listed above.
    • Student must read and respond to all criteria of this assessment task and submit answers in electronic copy.
    • No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
    • You will be advised to read instruction given in this document before starting assessment.
    • Your trainer/assessor will clearly explain the assessment process and tasks to be completed.
    • Please make sure you understand what evidence is required to be collected and how.
    • You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.
    • Be concise provide explanation according to the given word-limit and do not provide irrelevant information. Be careful, quantity is not quality.
    • Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
    • When you quote, paraphrase, summarise or copy information from the sources you are using to write your answers/research your work, you must always acknowledge the source.
    • Please make sure you know your rights and the Complaints and Appeal process.
    • Please make sure you discuss any special needs or reasonable adjustments to be considered during the assessment
    • Please ensure that you must have all the required resources needed to complete this task.
    • You are required to mention your name and student Id in either header or footer of the assessment document to be submitted. Your Trainer/Assessor will provide the feedback and notify you when results are available.
    • If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
    • If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome is Not Yet Competent (NYC).


 

  • Once all assessment tasks allocated to this Unit of Competency have been undertaken, trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome will be either Competent (C) or Not Yet Competent (NYC).
    • You are required to mention your name and student Id in either header or footer of the assessment document to be submitted.
    • Please refer Instruction for learner in Part A for more information.

 

Planning the assessment

  • Access all resources mentioned in required resources, either printed copies or access via the internet.
    • Time required for assessment: 16 hours (this will be completed over multiple sessions but student must submit assessment on or before the due date provided by the trainer/Assessor)
    • Complete and submit the assessment on the date given by the Assessor.
    • Assessor will set a time to provide feedback.

 

Resubmissions and reattempts:

  • Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed. Students will be given total 3 attempts including 1 original plus 2 reassessments.
    • Student may speak to their Trainer/Assessor if student have any difficulty in completing this task and require reasonable adjustments (e.g. can be given as an oral assessment).

Evidence specifications:

At the end of this assessment, you will be required to submit following evidence before due date specified by the assessor.

  • Completed and signed Assessment cover sheet
  • Documentation must be submitted electronically.

 

Project:

This project requires you to demonstrate that you can lead communication in the workplace by:

  • researching internal and external information needs
  • developing and implementing communication protocols
  • persuasively and professionally presenting information to negotiate desired outcomes to a variety of audiences
  • Improving communication challenges and processes through review.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

 

 

You will need to communicate with people who work for, or are involved, in this business several times. Your communication may be either directly with actual staff members or fellow students/your


 

assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference) as long as it meets the requirements outlined in the Project Portfolio.

You will be basing your communication on a relevant workplace issue or project that provides an opportunity for negotiation.

 

 

Examples of suitable issues or projects you may want to consider include:

  • wage negotiations
  • property lease agreements
  • KPIs
  • project scope negotiations
  • deliverable due dates
  • supplier payment terms
  • internal budget discussions

 

 

If you choose your own business (or one you work for/are familiar with), it is important that this business has organisational policy and procedures related to communication already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio and read through the requirements of Sections 1,2 and 3 in the Project Portfolio to familiarise yourself with what must be done.

 

  1. Guide workplace communication

 

 

Complete Section 1 of the Project Portfolio to:

  • research internal and external information needs of your chosen organisation
  • develop and implement communication protocols according to information needs
  • prepare to mentor someone (e.g. junior employee) to achieve the organisation’s communication goals and adhere to developed protocols
  • mentor the chosen person.

 

 

The mentoring session should last for 15 minutes.

The mentoring session may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the person being mentored.

This can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can


 

provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.

Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.

 

  1. Engage in workplace communication

 

Complete Section 2 of the Project Portfolio to engage in separate negotiations with two different audiences. For each occasion, you will:

  • prepare to negotiate by identifying the method/style of communication, understanding any diverse needs of the audience, planning to address barriers/risks and establishing desired outcomes of the negotiation.
  • present complex information related to your chosen workplace issue or project:
  • in a succinct, clear and persuasive manner
  • to positively influence others
  • evaluate differences in perspective and critically examine outcomes
  • negotiate desired outcomes, focussing on key outcomes
  • Confirm and implement key outcomes using appropriate methods.

 

The objectives of the negotiation are for you, as a workplace leader, to:

  • model/motivate respectful communication
  • achieve key outcomes
  • Communicate according to organisational requirements and goals.

The negotiation will last for approximately 20 minutes and may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the other negotiation party.

Negotiations can take place in a variety of ways as long as organisational requirements are adhered to. If negotiations are face-to face, they can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step.

Make sure you meet the timeframes allocated and that you adapt your communication style for the different audiences.

Submit Section 2 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.

 

  1. Review communication

 

Complete Section 3 of your Project Portfolio to:


 

  • Use digital technology to obtain feedback from a variety of sources about the outcomes of your communication and negotiations (including the effectiveness of communication channels, systems and processes).
  • document and implement communication improvements

Attach required evidence as indicated in your portfolio.

 

  1. Submit your completed Project Portfolio

 

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Ensure all required attachments are correctly attached.

 

Submit to your assessor for marking along with attachments as indicated.

Project Checklist- Assessor to be complete

 

Student Assessment CriteriaAssessor to tick the appropriate box 

Assessor to tick the appropriate

box

Section 1 Section 2 
Communication | Is the learner ableYesSafety | Is theYes No

to:

  • Communicate clearly with

    No

 

learner able to:

  • Work safely at
others all times
  • Ask for help when needed
  • Follow instructions
  • Identify the task requirements including document purpose and proposed audience
  • Consult with others to determine meeting concepts and requirements
  • Clarify task requirements with supervisor (assessor) as required
 
  • Ensure your

actions do not put the safety of yourself or others at risk

 
Section 3Assessor to tick the appropriate document completed by the student.
Did the student:

Guide workplace communication by:

  • summarising applicable organisation strategy, policies

    Yes No

 

and procedures

  • summarising applicable legislation
 
  • researching information needs of their chosen
 
organisation, including: 
o     internal and external needs 
o     at least three sources (including digital sources) 
o     relevant information from minor sources 
  • developing at least two communication protocols
 
  • adapting communication protocols to at least two different
 

contexts

  • supporting/implementing communication protocols by:
 
o     developing at least two different communication materials 
(at least one being digital) 
o     directing staff to adhere to communication requirements 
o     using materials in the workplace. 
  • Mentoring someone by:
 
o     assisting them to achieve communication goals 
o     motivating them to communicate respectfully and consider 
everyone’s needs 
  • following mentoring principles/methods.
 
     
  

Engage in workplace communication by:

  • establishing potential and desired outcomes
  • preparing to negotiate, including:

    Yes No

 
o     identifying the method/style of communication to suit the audience 
o     identifying anticipated communication challenges 
o     planning to address barriers/risks 
  • presenting complex information related to their chosen workplace issue or project:
 
o     in a succinct, clear and persuasive manner 
o     to positively influence others 
  • evaluating differences in perspective and critically examine outcomes
  • negotiating desired outcomes using negotiation techniques and
 
o     model/motivating respectful communication 
o     communicating according to organisational requirementsand goals 
  • confirming negotiation outcomes
  • implementing negotiation outcomes.
 

Review communication to:

  • obtain digital feedback on outcomes of communication and negotiation (including the effectiveness of communication channels, systems and processes) from at least two sources
  • identify and document areas for team and organisation- wide communication improvement
  • implement plans to improve communication
Yes No
Detailed evidences attachedYes No
Assessor’s feedback:
Student outcome:S NS
Assessor Name and Signature:
Date: 
   

 

Final Assessment Record
Student name: Student ID: 

 

Assessor name:

 Date of completion: 
Unit of competency:BSBXCM501 - LEAD COMMUNICATION IN THE WORKPLACE

 

Assessments

Student results

 

Satisfactory

Not Yet Satisfactory

 

Not Submitted

Assessment Task 1: Knowledge Test   
Assessment Task 2: Project   
Comments/ Feedback:
      

 

 
Unit outcome:Competent                    Not Yet Competent
Is re-assessment required?Yes                              No

Assessor Signoff

By signing this final assessment record:

  • I confirm that the student has attempted all requirements of this unit of competency
  • I am satisfied the work submitted is their own work.
  • I have informed the participant of the assessment decision.
Assessor signature: Date: 

Student Signoff

By signing this final assessment record:

  • I have received, discussed and accept the outcome from my assessment as above for this unit ofcompetency and I am aware of my right to appeal.
Student signature: Date: 
  
 Text Box: Appendix


PART 3

Appendix1- Assessment resource in simulated business environment

ASLI will conduct this assessment in its campus by setting simulated business environment which is safe and experiences typical activities experienced in those working environment in this industry. The following resources will be made available to the learner:

 

  • ASLI’s Institute office equipment and resources.
  • A safe working or simulated environment.

 

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