Before you proceed with the assignment, please read this section carefully and make sure you prepare and submit your assignment in accordance with the rules outlined here.
This assignment must be your own work. It is acceptable to discuss course content with others to improve your understanding and clarify requirements, but solutions to assignment questions must be done on your own.
You must not copy from anyone, including tutors and fellow students, nor allow others to copy your work.
All Assignments will be checked using collusion monitoring tools to ensure that each assignment is the original work of the submitting student. Assignments that do not adhere to this requirement will be deemed as being the result of collusion or plagiarism. This may lead to severe academic penalties. It is your own responsibility to ensure the integrity of your work. Refer to the USQ Policy Library for more details:
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An Assignment submitted after the due date without an approved extension of time will be penalised. The penalty for late submission is a reduction by five percent (5%) of the maximum mark applicable for the assignment, for each University Business Day or part Business Day that the assignment is late. An assignment submitted more than ten (10) University Business Days after the due date will have a mark of zero recorded for that Assignment.
Students are encouraged to work in teams to complete the assignment as teamwork is an important skill required by industry. You may choose to work alone.
If you opt to work as a team:
References are required and the Harvard AGPS standard of referencing must be used. Ensure that your report is fully referenced, including any references to the text book. Your report should include in-text references and a List of References.
Report 1 Requirements
This assignment partially addresses three of the learning objectives of the course:
Prepare a journal that records your activities and progress related to completing this assignment. In date order, clearly list the following:
If you are working in a team, clearly state the activities of each team member.
Submit this journal as an appendix to activity B. Any references to web pages and online documents, such as white papers, should be listed at the end of the journal.
Structure, presentation of report (10 Marks)
Your report should include a title page, letter of transmittal, executive summary and introduction to the report. State the name(s) of student(s) on the title page. The presentation of the report should be professional, resulting in clarity of message and information. Your referencing should be according Harvard AGPS style.
Activity B: Case study (maximum 1,500 words) (85 Marks)
Watch the video case study, then draw on the course materials and researching academic sources (e.g. textbook, journal/conference papers) to prepare a report as per the requirements presented here. You should use and cite at least five academic sources to support the discussions in your report.
In this video, the journey of adopting IT4IT™ at a company named at Delta Lloyd is presented. Particularly, the case study shows the usefulness of IT4IT™ for companies who use or wanting to use cloud computing.
For the purpose of this assignment, assume the role of consultant(s) who have been hired by Delta Lloyd to contribute to a review of their IT4IT™ adoption. You will prepare a report for the CEO of Delta Lloyd.
The purpose of report is to document the adoption of IT4IT™ at Delta Lloyd and reflect on the adoption process.
Your report should have an introduction, executive summary, body, conclusion and recommendations, and list of references. You may also include appendices.
The introduction should include a brief overview of the company and the scope of its IT operations/services, also the purpose of the report.
The body of your report should include:
|Journal||Compelling and||Good structure and||Adequate structure||Adequate structure||Poor structure||5|
|well-structured||comprehensive||and account of||but limited||and/or inadequate|
|account.||account of activities.||activities.||description of||list of activities.|
|Activities clearly||Referencing||Minor errors in||account.|
|described. Initiative||compliant with||referencing method.||Limited references|
|clearly||Harvard AGPS||provided and/or||Lack of reference|
|demonstrated.||referencing method||poorly formatted||list or poorly|
|with some minor||reference list.||formatted|
|Presentation of||Professional||Carefully and||Shows organisation||Shows some||Disorganised/||10|
|report||presentation of||logically organised.||and coherence.||attempt to organise||incoherent.|
|material resulting in||in a logical|
|clarity of message||Title page and table||Adequate title page||manner.||Poor formatting,|
|and information.||of contents clear and||and table of||or missing title|
|accurate.||contents.||Some flaws in title||page, table of|
|Professional||page and/or table||contents.|
|appearance of title||of contents.|
|page and accurate|
|table of contents.|
|Appendices are||Appendices used to||Adequate use of||Appendices not clearly identified or|
|clearly labelled and||provide appropriate||appendices for||referenced.|
|referenced.||supporting material||report readability.|
|Excellent clarity of||Expression fluent.||Grammar and||Grammar||and/or||Frequent|
|expression.||Grammar and||spelling mainly||spelling||contains||mistakes in|
|Grammar and||spelling accurate.||accurate.||errors.||grammar and/or|
|spelling accurate.||Referencing||Most sources are||Gaps in||spelling.|
|Referencing fully||compliant with||referenced. Minor||referencing and||Unsatisfactory|
|compliant with||Harvard AGPS||errors in referencing||errors in in-text||referencing. Few|
|Harvard AGPS||referencing method||method.||references or||or no references|
|referencing method.||with some minor||reference list.||or inconsistent|
|lapses.||Clear evidence of||reference|
|Wide range of||research and||References are||method.|
|appropriate sources||Variety of||application of||used in a purely|
|appropriately||appropriate sources||textbook concepts.||descriptive way||No evidence of|
|analysed, applied||appropriately||indicating||research or|
|and discussed.||analysed, applied||limitations of||irrelevant sources|
|Activity/Task||Activity B: Case study|
|Introduction||Clearly introduces||Reasonable details of||.Basic facts on||Some aims||Lacks vital||10|
|and executive||the company and||company and report.||company and report.||identified.||information about|
|summary||scope of its IT||Has addressed the||Addressed the main||the company and|
|and the report.||purpose of the||purpose of the|
|Has addressed the||assignment||assignment.||Fails to address|
|purpose of the||coherently||the purpose of the|
|Background||Identifies all the||Identifies most of||Identifies some of||Identifies a few of||Fails to identify||25|
|and||motivations behind||the motivations||the motivations||the motivations||the motivations|
|justification||the companies||behind the||behind the||behind the||behind the|
|of IT4IT||IT4IT™ adoption||companies IT4IT™||companies IT4IT™||companies||companies|
|and demonstrates||adoption and||adoption and||IT4IT™ adoption||IT4IT™|
|IT4IT™ relevance||understanding of||understanding of||understanding of|
|to business and IT.||IT4IT™ relevance||IT4IT™ relevance||IT4IT™ relevance|
|to business and IT.||to business and IT.||to business and|
|understanding of||understanding of||understanding of||understanding of||IT4IT™|
|IT4IT™ adoption||IT4IT™ adoption||IT4IT™ adoption||IT4IT™ adoption||adoption|
|understanding of||understanding of||understanding of||understanding of||challenges of|
|challenges of||challenges of||challenges of||challenges of||IT4IT™|
|IT4IT™ adoption.||IT4IT™ adoption.||IT4IT™ adoption.||IT4IT™ adoption.||adoption.|
|sophisticated||understanding of||understanding of||understanding of||understanding of|
|understanding of||IT4IT™ outcomes||IT4IT™ outcomes||IT4IT™ outcomes||IT4IT™|
|Conclusion and||Clear conclusions||Good development||Adequate||Limited||Conclusions and||10|
|Recommendations||and||shown in||development shown||conclusions do||recommendation|
|recommendations||conclusions and||in conclusions and||not build on||s. Not drawn|
|well- grounded in||recommendations.||recommendations.||analysis.||from material.|
|insights into ITSM|
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