February 25, 2018
February 25, 2018




IT Assignment Help

Important information

Before you proceed with the assignment, please read this section carefully and make sure you prepare and submit your assignment in accordance with the rules outlined here.

Academic integrity

This assignment must be your own work. It is acceptable to discuss course content with others to improve your understanding and clarify requirements, but solutions to assignment questions must be done on your own.

You must not copy from anyone, including tutors and fellow students, nor allow others to copy your work.

All Assignments will be checked using collusion monitoring tools to ensure that each assignment is the original work of the submitting student. Assignments that do not adhere to this requirement will be deemed as being the result of collusion or plagiarism. This may lead to severe academic penalties. It is your own responsibility to ensure the integrity of your work. Refer to the USQ Policy Library for more details:

  • Academic Integrity Policy
  • Academic Integrity Procedure

Late submission policy

USQ’s Assessment – Assignment (Late Submission) and Compassionate and Compelling Circumstances procedures relate to Extensions and Late Assignments. They can be found under the following links:

  • Assessment – Assignment (Late Submission) Procedure
  • Assessment of Compassionate and Compelling Circumstances Procedures:

An Assignment submitted after the due date without an approved extension of time will be penalised. The penalty for late submission is a reduction by five percent (5%) of the maximum mark applicable for the assignment, for each University Business Day or part Business Day that the assignment is late. An assignment submitted more than ten (10) University Business Days after the due date will have a mark of zero recorded for that Assignment.

Team work

Students are encouraged to work in teams to complete the assignment as teamwork is an important skill required by industry. You may choose to work alone.

If you opt to work as a team:

  • The same marks will be awarded to both students.
  • No team can exceed more than two students.
  • It is up to you to find a team-mate and this can usually be achieved in class or through a request on the Study Desk.
  • Only one team member should submit the assignment.
  • You must provide the student names and student numbers of both team members on the title page of the report.

Referencing requirements

References are required and the Harvard AGPS standard of referencing must be used. Ensure that your report is fully referenced, including any references to the text book. Your report should include in-text references and a List of References.

Report 1 Requirements

Learning objectives

This assignment partially addresses three of the learning objectives of the course:

  • LO1: integrate the fundamentals of business process management with service management in reference to the value IT can deliver to the enterprise
  • LO2: critique current research on IT governance and service management and identify the need for organisations to ensure that effective processes are in place to manage the significant investment in IT infrastructure and services.
    • LO3: synthesise the nature and contribution of the IT service management standards and good practice frameworks such as IT Infrastructure Library (ITIL), ISO/IEC 20000 and IT4IT™ in providing good practice frameworks for IT service management

Activity A: Journal (maximum 200 words) (5 Marks

Prepare a journal that records your activities and progress related to completing this assignment. In date order, clearly list the following:

  • Date of research activity/discussion
  • Web sites visited to collect information; other references accessed
  • Time duration of the activity

If you are working in a team, clearly state the activities of each team member.

Submit this journal as an appendix to activity B. Any references to web pages and online documents, such as white papers, should be listed at the end of the journal.

Structure, presentation of report (10 Marks)

Your report should include a title page, letter of transmittal, executive summary and introduction to the report. State the name(s) of student(s) on the title page. The presentation of the report should be professional, resulting in clarity of message and information. Your referencing should be according Harvard AGPS style.

Activity B: Case study (maximum 1,500 words) (85 Marks)

Watch the video case study, then draw on the course materials and researching academic sources (e.g. textbook, journal/conference papers) to prepare a report as per the requirements presented here. You should use and cite at least five academic sources to support the discussions in your report.

In this video, the journey of adopting IT4IT™ at a company named at Delta Lloyd is presented. Particularly, the case study shows the usefulness of IT4IT™ for companies who use or wanting to use cloud computing.

For the purpose of this assignment, assume the role of consultant(s) who have been hired by Delta Lloyd to contribute to a review of their IT4IT™ adoption. You will prepare a report for the CEO of Delta Lloyd.

The purpose of report is to document the adoption of IT4IT™ at Delta Lloyd and reflect on the adoption process.

Your report should have an introduction, executive summary, body, conclusion and recommendations, and list of references. You may also include appendices.

The introduction should include a brief overview of the company and the scope of its IT operations/services, also the purpose of the report.

The body of your report should include:

  • Background and justification of IT4IT adoption: The reasons why Delta Lloyd decided to adopt IT4IT™ (i.e. the challenges/problems/opportunities), the intended outcomes/ benefits of IT4IT™ adoption, implications of IT4IT™ for cloud computin
  • Adoption road map: Overview of the IT4IT™ adoption /implementation process (road map)
  • Challenges Delta Lloyd encountered during the adoption process
  • Outcomes of IT4IT™ adoption in Delta Lloyd
  • Recommendations to Delta Lloyd for improvement of their IT service management and achieving better outcomes from their IT4IT™ initiative.

Marking criteria


Criterion   HD A B C   F Max
Activity/Task     A: Journal        
Journal Compelling and Good structure and Adequate structure Adequate structure Poor structure 5
    well-structured comprehensive and account of but limited   and/or inadequate  
    account. account of activities. activities. description of list of activities.  
          activities.   Incoherent  
    Activities clearly Referencing Minor errors in     account.  
    described. Initiative compliant with referencing method. Limited references    
    clearly Harvard AGPS   provided and/or Lack of reference  
    demonstrated. referencing method   poorly formatted list or poorly  
      with some minor   reference list. formatted  
    Reference list lapses.       references.  
    provided and            
    correctly formatted.            
Presentation of Professional Carefully and Shows organisation Shows some Disorganised/ 10
report presentation of logically organised. and coherence. attempt to organise incoherent.  
    material resulting in     in a logical      
    clarity of message Title page and table Adequate title page manner.   Poor formatting,  
    and information. of contents clear and and table of     or missing title  
      accurate. contents. Some flaws in title page, table of  
    Professional     page and/or table contents.  
    appearance of title     of contents.    
    page and accurate            
    table of contents.            
    Appendices are Appendices  used  to Adequate use of Appendices not clearly identified or  
    clearly labelled and provide   appropriate appendices for referenced.      
    referenced. supporting material report readability.        
    Excellent clarity of Expression fluent. Grammar and Grammar and/or Frequent  
    expression. Grammar and spelling mainly spelling contains mistakes in  
    Grammar and spelling accurate. accurate. errors.   grammar and/or  
    spelling accurate. Referencing Most sources are Gaps in   spelling.  
    Referencing fully compliant with referenced. Minor referencing and Unsatisfactory  
    compliant with Harvard AGPS errors in referencing errors in in-text referencing. Few  
    Harvard AGPS referencing method method. references or or no references  
    referencing method. with some minor   reference list. or inconsistent  
      lapses. Clear evidence of     reference  
    Wide range of   research and References are method.  
    appropriate sources Variety of application of used in a purely    
    appropriately appropriate sources textbook concepts. descriptive way No evidence of  
    analysed, applied appropriately   indicating   research or  
    and discussed. analysed, applied   limitations of irrelevant sources  
      and discussed.   understanding. cited.  
Activity/Task     Activity B: Case study      
Introduction Clearly introduces Reasonable details of .Basic facts on Some aims   Lacks vital 10
and executive the company and company and report. company and report. identified.   information about  
summary scope of its IT Has addressed the Addressed the main     the company and  
    operations/services     report.  
    and the report. purpose of the purpose of the        
    Has addressed the assignment assignment.     Fails to address  
    purpose of the coherently       the purpose of the  
    assignment         assignment.  


Criterion HD A B C F Max  
Background Identifies all the Identifies most of Identifies some of Identifies a few of Fails to identify 25  
and motivations behind the motivations the motivations the motivations the motivations    
justification the companies behind the behind the behind the behind the    
of IT4IT IT4IT™ adoption companies IT4IT™ companies IT4IT™ companies companies    
and demonstrates adoption and adoption and IT4IT™ adoption IT4IT™    
sophisticated demonstrates demonstrates and demonstrates adoption.    
  understanding of comprehensive adequate limited      
  IT4IT™ relevance understanding of understanding of understanding of      
  to business and IT. IT4IT™ relevance IT4IT™ relevance IT4IT™ relevance      
    to business and IT. to business and IT. to business and      
Adoption  road Demonstrates Demonstrates Demonstrates Demonstrates Inadequate 10  
map sophisticated comprehensive adequate limited understanding of    
  understanding of understanding of understanding of understanding of IT4IT™    
  IT4IT™ adoption IT4IT™ adoption IT4IT™ adoption IT4IT™ adoption adoption    
  process. process. process. process. process.    
Challenges Demonstrates Demonstrates Demonstrates Demonstrates Inadequate 15  
  sophisticated comprehensive adequate limited understanding of    
  understanding of understanding of understanding of understanding of challenges of    
  challenges of challenges of challenges of challenges of IT4IT™    
  IT4IT™ adoption. IT4IT™ adoption. IT4IT™ adoption. IT4IT™ adoption. adoption.    
Outcomes Demonstrates Comprehensive Adequate Limited Inadequate 15  
  sophisticated understanding of understanding of understanding of understanding of    
  understanding of IT4IT™ outcomes IT4IT™ outcomes IT4IT™ outcomes IT4IT™    
  IT4IT™ outcomes       outcomes    
Conclusion and Clear conclusions Good development Adequate Limited Conclusions  and 10  
Recommendations and shown in development shown conclusions do recommendation    
  recommendations conclusions and in conclusions and not build on s.   Not   drawn    
  well- grounded in recommendations. recommendations. analysis. from material.    
  material presented            
  insights into ITSM            
  and IT4IT™            
Total           100  


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