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Chcdiv002 assessment answers

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CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety

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Elements and Performance Criteria

ELEMENTPERFORMANCE CRITERIA
Elements define the essential outcomesPerformance criteria describe the performance needed to demonstrate achievement of the element
1. Identify cultural safety issues in the workplace1.1 Identify the potential impact of cultural factors on service delivery to Aboriginal and/or Torres Strait Islander clients1.2 Identify critical issues that influence relationships and communication with Aboriginal and/or Torres Strait Islander people1.3 Establish key aspects of cultural safety in consultation with Aboriginal and/or Torres Strait Islander people1.4 Evaluate the extent to which cultural safety is integrated into own work and workplace
2. Model cultural safety in own work2.1 Ensure work practices are grounded in the awareness of one’s own cultural bias2.2 Reflect an awareness of own and other cultures in work practices2.3 Use communication techniques and work practices that show respect for the cultural differences of Aboriginal and/or Torres Strait Islander people2.4 Engage with Aboriginal and/or Torres Strait Islander interpreters and colleagues as cultural brokers, according to situation needs
3. Develop strategies for improved cultural safety3.1 Support the development of effective partnerships between staff, Aboriginal and/or Torres Strait Islander people and their communities3.2 Identify and utilize resources to promote partnerships3.3 Devise and document ways to support the delivery of services and programs that are culturally safe and encourage increased participation3.4 Integrate strategies that encourage self-determination and community control in services and programs
4. Evaluate cultural safety strategies4.1 Agree outcomes against which cultural safety strategies can be measured4.2 Involve Aboriginal and/or Torres Strait Islander people in evaluations4.3 Evaluate programs and services against desired outcomes4.4 Revise strategies based on evaluation with appropriate engagement of Aboriginal and/or Torres Strait Islander people

FORMATIVE ASSESSMENTS CHCDIV002 ASSESSMENT ANSWERS

ACTIVITY 1

1. The health and the community organizations must be aware of the cultural factors impacting their services and especially when it is for the Australian Indigenous cultures including the Aboriginal and Torres Strait Islander people. The organization must be keen to identify and access how the cultural factors may impact the organization all the more as Australia island to a variety of cultures (Moule, 2012). The health and the service organizations must involve in the close observation of the culture and the practices of the Aboriginal and Torres Strait Islander people and must involve in the research about their culture and practices including the Dreamtime stories, languages are spoken, the health status of the community, festivals, books, rituals followed by the community, art forms, and music, etc (Witte, 2010).

The organization may involve in collaborative trust-based and respectful relationships with the people of the community through showing due respect for their culture and involving them in the events in the organization or putting up displays of their art forms and flags at the premises (Gough, 2011). These organizations can call up community members for interactions as the elders from the Aboriginal and Torres Strait Islander community as they are given high regard in their cultures and may involve in having sound involvement of these members in the planning and development of the service provisions suiting to their community in order to allow higher engagement of the Aboriginal and Torres Strait Islander people with the organization (Staton et al, 2009).

Also, the research may include the collection of the data about the Aboriginal and Torres Strait Islander people and their community from the government and other organizations through having a census of their population, a record of the health status of the community, etc (Morton et al 2015). This research into the cultural development factors may help in the design of the service provisions in accordance with the needs of the individuals in the Aboriginal and Torres Strait Islander community.

2. The cultural realities may include the following as:

a. Discrimination

b. Poor health (Moule, 2012)

c. Feelings of grievance and losses among the indigenous people

d. Kinship ties  and families

e. Differences in traditions

f. Over representations of these community people in the custody

g. Living conditions and physical environment of various groups

h. Present feelings (Greg et al, 2012)

i. Need for education

j. Aspiration and other differences among the various indigenous groups

k. Death rituals (Gough, 2011)

l. Religious conceptions

3. The strategies that may be implemented to address the cultural factors impacting the delivery of services are:

a. Patient services as per their cultures

b. Adapting the reception or other services in local languages (Morton et al 2015)

c. Services must cater to the needs for privacy and providing protection to Aboriginal and Torres Strait Islander or indigenous people

d. Nonthreatening screening procedures

e. Providing advisory service (Greg et al, 2012)

f. Promotion of a culturally safe environment

g. Collaborative partnerships with elders in the community

h. Provision of resources like dialysis for the kidney failures  (Moule, 2012)

ACTIVITY 2

1. The workplace relationships with the Aboriginal and Torres Strait Islander coworkers include the lack of appreciation from the other workers about the historical losses, discriminatory behaviors, and grievance faced by these people (Gough, 2011). The members of other community or non-indigenous staff are not able to understand the plight that had been faced and is still being faced by the Aboriginal and Torres Strait Islander people and its impact on their access to health services in the community, gaining of employment in the organizations, education, and other services in the community (Witte, 2010).

chcprt001 assessment answers

Also the organizations that show the occurrence of the culturally safe environment for the Australian Indigenous people and promoting their participation are very few thus there is a lack of the culturally appropriate services (Staton et al, 2009). The organizations must allow the training to both the indigenous and non-indigenous employees in order to allow the environment that is not only culturally safe but pays due respect to various cultures including the culture of Aboriginal and Torres Strait Islander people. The staff must learn to accept and value the importance of having culturally diverse employees in modern global organizations (Greg et al, 2012).

Apart from this, the organizations may involve in welcoming the people from Aboriginal and Torres Strait Islander communities by having them in existing staff while also allowing support to the management of health and nutritional issues of these indigenous communities. The social needs of the Aboriginal and Torres Strait Islander people including the family needs, education, etc and the economic needs including the self-sustainable nature of employment in an environment that is culturally safe for these people must be promoted at the workplace (Moule, 2012). The service providers and other organizations must focus on bridging the gap between the indigenous and other staff as well.

2. Community or health service provider organizations may build effective relationships with the indigenous groups and individuals through the use of strategies like:

a. Encouragement of self-determination in them

b. Showing respect for their cultures

c. Involving them in delivery of service

d. Making use of interpreters (Gough, 2011)

e. Not making them feel ashamed

f. Making negotiations in a manner that is acceptable in their cultures

g. Following questioning protocols

h. Sharing understandable information

i. Having knowledge about their language (Moule, 2012)

ACTIVITY 3

1. Cultural safety implies that the environment allows the people to have their own cultural beliefs and practices without any interference while also respecting and nurturing the uniqueness of one’s cultural identity (Moule, 2012). It is commonly seen that the indigenous or the Aboriginal and Torres Strait Islander people may feel isolated as being a part of the minority groups due to dominant nature of the cultural environment.  For the Aboriginal and Torres Strait Islander people particularly this experience is very challenging as already they are having issues due to their history thus the various education and care services, etc must involve in the development of an environment that is cultural friendly and do not offend the cultural practices of any cultural group including the Aboriginal and Torres Strait Islander people (Greg et al, 2012).

Cultural safety means that the service must not act in such a manner or say something that makes a person or client from a particular cultural group ashamed or defamed and must make use of the language and the attitudes that pay due respect to the culturally diverse groups (Greg et al, 2012). Also the services must help the client in seeking care based on their cultural preferences through respecting and building positive relationships with them. The client or the people must feel safe in reflecting upon their culture and its practices through the development of the culturally competent environment and services (Gough, 2011).

The service providers must show due to concern to the indigenous people that their needs will be accepted and well accessed by the services and it must involve increasing the participation from these communities through demonstrating respect to their cultures. In order to develop respectful relationships with clients, workers, and individuals from Aboriginal and Torres Strait Islander community, the organization must

a. Demonstrate their knowledge and concern about their past (Morton et al 2015)

b. Showing acceptance to their rituals, customs, etc. (Witte, 2010)

c. Provide cultural competency training to the employees

d. Developing collaboration with these communities

e. Respect the differences and promote equality for all cultures especially Aboriginal and Torres Strait Islander with disadvantaged position (Moule, 2012)

f. Developing a culturally safe and friendly environment at the workplace

2. The communication strategies for a culturally safe environment may be:

a. Avoiding questioning or communication that leads to shame feeling

b. Respecting their privacy (Gough, 2011)

c. Learning their culture and language

d. Making use of cultural brokers and interpreters

e. Being honest (Morton et al 2015)

f. Making use of language that is understood by the relevant community members to which client belong

g. Not allowing humor in communication as may be inappropriate

h. Communicating as per protocols and cultural customs

i. Respecting the differences among the community members

3. Cultural competence is the capability of the individual to have the knowledge and a sense of awareness about their own culture and its nature. It is the ability to understand that the truth and knowledge are merely artifacts and the same goes for each and every individual as well (Gough, 2011).

In order to be culturally competent, the person must be aware of one’s culture and this impacts their understanding of the health and other perspectives of the community. Also, a culturally competent person must be capable of identifying that how the particular community and its members perceive the disabilities health issues, the aging process, youth life, etc (Staton et al, 2009). This cultural competence needs the individual or organization to be aware of the shame associated with the use of the language and communication patterns in a particular community. The person must be aware of how the community wishes or needs the service providers to act or what are their cultural beliefs about particular services.

By having a culturally competent workforce, the employees must be capable of keeping their biases to one side while providing the services to them in an environment that is culturally safe and also understands their cultural and personal needs (Morton et al 2015).  Integration of cultural safety in the own work is very important as it helps in allowing an environment where all the stakeholders feel free to reflect on their own cultures and practice their own cultural beliefs thus providing a safe and secure environment for members of all the cultures.

ACTIVITY 4

1. It is necessary for the heath service staff to demonstrate the knowledge of the various cultures, languages, etc along with the religions and other practices in the various indigenous groups so as to show the concern and the understanding of the client needs (Moule, 2012). As the Aboriginal and Torres Strait Islander people since the entry of the Anglo European colonizers in Australia had to suffer due to colonization, brutalities and the discrimination against their culture thus they still have the feelings of loss and grief due to their history. This makes the needs of the indigenous people somewhat different from others thus the various service providers must demonstrate an understanding of their culture, history, and needs in order to allow the satisfaction of their needs. They must demonstrate respect for the differences in the diverse cultural groups including the Aboriginal and Torres Strait Islander people, their kinship ties, cultural practices, etc in order to assess their needs in a better manner (Witte, 2010).

The providers of the various services need to take into account the development of the awareness about the self cultural biases and work towards it. The organizations must involve in the assessment of the own cultural views as being an influential factor in the interaction with the clients and others stakeholders from the different cultures. This will help the organization in understanding and respecting the differences among the various cultures and this will have a huge impact of their public image and the level of the engagement with the various community people (Morton et al 2015). By allowing the cultural training to the staff these organizations such as the health services providers can be benefited through gaining clarity on the own cultural constructs and the other cultures in the vicinity. As the Australia and almost every nation is home to people from various cultures thus the organizations and staff must work towards respecting the diversity and development of the policies and strategies to increase their level of engagement with the community members. Also the work practices must be based on the grounds of understanding and being aware of the self view of the own culture and other cultures as including the culture of the clients who will be using the services of the respective organization (Monroe, 2016).

2. The staff in the health and other such community service providing organization must involve in the cross-cultural pieces of training through enrollment with the educational organizations that provide such training and include TAFE, Registered Training providers, etc apart from the private training provider agencies that help the cross-cultural competence of staff.Such training is supposed to address the various issues as related to the following:

a. Preference on food

b. Time concepts

c. Rituals related to birth (Gough, 2011)

d. Care concepts

e. Management of child care

f. Religions practices (Greg et al, 2012)

g. Attitude to nudity

h. Death and associated rituals

i. Privacy concepts

j. Rehabilitation

k. Disability

l. Information sharing etc (Moule, 2012)

The provision of cross cultural training helps the individual in being aware of the own culture, view of the other cultures across, and the bias, which most not be affecting the quality of the services provided to individuals from varying backgrounds at the organization (Staton et al 2009). This will also help them in understanding the common things and the differences with the people with whom they may interact thus benefiting the understanding of people from other cultures and making the whole interaction more sensible. This will help the development of the policies and strategies that allow efficient working in a cross-cultural scenario.

ACTIVITY 5

1. The identification of the communication issues may be based on the observation and the understanding of the individuals from a particular community and their cultural practices, customs, language, etc. Also the consultation with the community members such as elders particularly in the Aboriginal and Torres Strait Islander communities may help in understanding communication issues (Morton et al 2015). As the multicultural communication is based on the knowledge of the communicators about other’s cultures and their willingness to identify the possible issues with communication. As the education service provider need to interact with children and families coming from diverse background thus the educators must make use of the interpreters rather than allowing miscommunications and this is made possible by educator by analyzing root issues pr problems in communication (Greg et al, 2012).

The communication barriers with the parents and children from different cultures can be removed by the educator or the organization through involvement in cross-cultural pieces of training. This will help the educators and organization to plan education as per the specific culture and needs of the children and families from a particular culture. This helps in the maintenance of good and collaborative relationships with the members of the community as in the case of Aboriginal and Torres Strait Islander people and ensuring their participation and engagement.

2. In order to maintain effective relationships with the Aboriginal and Torres Strait Islander people, the following issues need to be addressed:

a. Language use (Moule, 2012)

b. Humor

c. Trust building

d. Comfort level

e. Education

f. Disclosing information (Gough, 2011)

g. Health

h. Body language

i. History and past experience

j. Formalities

k. Use of slangs

l. Justice and crime

m. Customary practices in communication (Witte, 2010)

ACTIVITY 6

The benefits of engaging the Aboriginal and Torres Strait Islander interpreters and cultural brokers are various as allowing the confidence to the current and prospective clients that the organization is duly committed to identification of their needs in accurate manner while also allowing the culturally safe environment to the Aboriginal and Torres Strait Islander people.

This will help any organization as through training interpreters and brokers in gaining support of the community of Aboriginal and Torres Strait Islander people while also showing respect for this community. This will help in increasing the level of engagement of the Aboriginal and Torres Strait Islander people with the organization (Morton et al 2015). By training the members of staff to act as brokers, the organization is capable of having highly culturally competent staff and agencies associated. Also this will be beneficial to the indigenous people as they may gain referrals for other services available for their community and the organization can gain access to better information through connecting with their community thus benefiting both the parties.

ACTIVITY 7

The various resources that will help the organizations linked to the Aboriginal and Torres Strait Islander people may include the following:

a. Council of Aboriginal Reconciliation (Gough, 2011)

b. Australian Indigenous health services

c. Commonwealth department for health

d. Electronic networks allowing sharing of knowledge about Aboriginal and Torres Strait Islander people

e. Language related services (Moule, 2012)

f. Community websites providing information about the Aboriginal and Torres Strait Islander people

g. Cultural awareness services

h. Office for Aboriginal and Torres Strait Islander health

i. Department of Aboriginal and Torres Strait Islander website

j. Australian indigenous health Information network (Morton et al 2015)

ACTIVITY 8

It is commonly seen that the indigenous or the Aboriginal and Torres Strait Islander people may feel isolated as being a part of the minority groups due to dominant nature of the cultural environment (Gough, 2011).  For the Aboriginal and Torres Strait Islander people particularly this experience is very challenging as already they are having issues due to their history thus the various education and care services, etc must involve in development of an environment that is cultural friendly and do not offend the cultural practices of any cultural group including the Aboriginal and Torres Strait Islander people (Moule, 2012). The Cultural safety implies that the environment allow the people to have their own cultural beliefs and practices without any interference while also respecting and nurturing the uniqueness of the one’s cultural identity.

Cultural safety means that the service must not act in such a manner or say something that make a person or client from a particular cultural group ashamed or defamed and must make use of the language and the attitudes that pay due respect to the culturally diverse groups. Also the services must help the client in seeking care based on their cultural preferences through respecting and building positive relationships with them (Morton et al 2015). The client or the people must feel safe in reflecting upon their culture and its practices as through the development of the culturally competent environment and services.

ACTIVITY 9

Self determination is associated with the rights of the Aboriginal and Torres Strait Islander people mainly who are indigenous to Australia. The concept of self determination applies to the Aboriginal and Torres Strait Islander communities in Australia as they must be allowed the equal rights and controlling of their life as the other or non indigenous people have here (Moule, 2012). Though the governments at Australia had been developing measures for improving of self determination among the Australians but they failed by not involving the Aboriginal and Torres Strait Islander in planning of provisions. The self determination of these indigenous people can only be attained through encouraging these people to be responsible for self well being, governance and determination.

In order to promote the self determination of the Aboriginal and Torres Strait Islander people, the various strategies may be used such as:

1. Allowing the controlling power of the health services and other programs

2. Cross cultural and competencies training among the employees of the service organizations to allow respect to indigenous cultures

3. Allowing services in the indigenous languages

4. Allowing the access to funding and employment opportunities as to the non-indigenous people (Gough, 2011)

The various initiatives of the Government related to the Aboriginal and Torres Strait Islander people and their communities must be enforced and supported by various health-based, education, and other community service providers (Monroe, 2016). The government should set up a team in order to follow up if the organizations or service providers are capable of meeting the desired goals in rendering the services to Aboriginal and Torres Strait Islander people and how far are their self-determination needs being actually promoted in the society.

ACTIVITY 10

The Aboriginal and Torres Strait Islander or the indigenous people must be consulted and their needs must be determined in order to identify the outcomes or goals that need to be met along with having the measurement of the time frames, resources, etc that will be required in the process of meeting these collectively set goals (Morton et al 2015). Thus having the measurements and the marked outcomes is a very important part of the planning process. As the planning will involve various strategies to encourage and increase the participation from the indigenous groups thus the measurement metrics like time-frame, etc are important in evaluating the success of the plan in meeting the goals (Greg et al, 2012). While planning, the various stakeholders may involve in the establishment of the outcomes or goals and the measurements collectively and in an agreed manner. All the government agencies, community participants, service providers, etc must reach an agreement on outcomes and measurement metrics (Moule, 2012).

As the planning is being done in order to have good impacts and well being of the people from Aboriginal and Torres Strait Islander communities thus they must be actively involved in the process. Also, there are various stakeholders involved in this process and most importantly the Aboriginal and Torres Strait Islander or the indigenous communities whose needs must be assessed before planning (Gough, 2011). Their participation must be ensured in order to gain a successful increment in their participation with the various services.

This planning in consultation with various stakeholders will help in the improvement of the access to health and education services to the Aboriginal and Torres Strait Islander people. It will also help in the acknowledgment of the indigenous cultures while also improving the acceptance of the various community services while also helping the self-determination of these community members and provision of better employment opportunities for the Aboriginal and Torres Strait Islander people (Morton et al 2015).

ACTIVITY 11

The various services and the programs must be evaluated against the marked outcomes in order to evaluate the strategies developed in order to enhance the relationships with the Aboriginal and Torres Strait Islander people (Witte, 2010). If there is any issue in the existing strategies then the changes can be made in order to enhance the level of engagement with the Aboriginal and Torres Strait Islander people. The service providers need to deliver the services that help in promoting the indigenous people and must be demonstrating cultural sensitivity. Also, they must be progressive towards solving any misconceptions or conflicts with particular groups in the community while also being concerned towards the regular review and improvisation of the strategies thus making them more ad easily accepted by the various cultures in the community (Monroe, 2016). Thus it is necessary that the services or organizations must involve in regular review of these measures in order to find out any problems or differences thus debarring its effective implementation.

Summative Assessments

ASSESSMENT 1

1. Cultural awareness means that the person should respect as well as explore the differences in the various cultures while also allowing the understanding of their own cultural bias and values (Greg et al, 2012).

Cultural safety implies that the environment allows the people to have their own cultural beliefs and practices without any interference while also respecting and nurturing the uniqueness of one’s cultural identity (Witte, 2010).

2. The legislation that apply to the cultural safety of the Aboriginal and Torres Strait Islander people are:

a. Human rights

b. Nondiscriminatory procedures

c. Disabilities

d. Alcohol and drug abuse (Moule, 2012)

e. Cultural security

f. Violence particularly of Domestic nature

g. Employment opportunities (Gough, 2011)

h. Community services provision

3. Aboriginal and Torres Strait Islander people have a variety of distinct groups with little changes in customs, stories, histories, languages, cultural practices and they are quite isolated from the mainstream (Morton et al 2015). The service providers must be capable of identification of these differences in the indigenous populations and must involve the elders of these respective groups in the planning of the service provisions and the delivery by making policies and systems in this direction.

4. The historical and the current factors include the following:

a. Educational levels

b. Kinship ties

c. Laws

d. Rights of land

e. Mabo (Gough, 2011)

f. Discriminatory procedures

g. Stolen generation

h. Poverty

i. Unemployment

j. Access to technology (Monroe, 2016)

k. Ongoing plight

l. Access to resources

m. Ill health

n. Transportation access and issues (Moule, 2012)

o. Reluctance to visit the community service organizations

5. The various factors that are contributing to the poor health in the Aboriginal and Torres Strait Islander people or the Indigenous communities are:

a. As the indigenous groups live outside the main societies in the remote areas thus the communication with them is all the more difficult (Monroe, 2016)

b. Poor availability of maternity health support and other facilities

c. The prevalence of poverty and the high rates of unemployment thus contributing to their poor health (Greg et al, 2012)

d. Poor nutrition among the indigenous people which is somewhat due to poverty is also contributing to poor health

e. The feelings of the losses and the grievance over the losses of cultural identity and land ownerships (Staton et al, 2009)

f. The formation of the stolen generation and the consequent loss of the family or kinship ties amongst the Aboriginal and Torres Strait Islander people

g. The history of the Aboriginal and Torres Strait Islander people is contributing to their poor health and situation

h. Feelings of being culturally unsafe and vulnerable (Morton et al 2015)

i. Environment including water supply, sewerage, house facilities, etc

j. Aboriginal and Torres strait Islander people are Seeking treatment only when the issue is serious is also contributing

6. Increased access to the health and community services can be encouraged as through:

a. Involving the Aboriginal and Torres strait Islander people in the planning and delivery of the services (Gough, 2011)

b. Focusing on the fair allocation of relevant resources

c. Focusing on the data collection and involving in analysis in order to increase the participation of the Aboriginal and Torres strait Islander people (Monroe, 2016)

d. Promoting the improvement of the communication methods

e. Providing training sessions for the Aboriginal and Torres strait Islander people in order to help them gain employment

f. Developing trustful relationships with the various community groups (Moule, 2012)

ASSESSMENT 2

PROJECT 1

Ever since the entry of the Anglo European people in Australia, the indigenous people in Australia which includes the Aboriginal and the Torres Islander communities had to face hostile conditions including violence, lack of participation in the societies, lack of access to services, poverty unemployment brutalities and the discrimination (Witte, 2010). The colonizers took away their land and ownership controls and they also prevented the Aboriginal and the Torres Islander communities from practicing their cultures which consist of unique Dream time stories, languages and even their traditions and rituals. The children of the Aboriginal and the Torres Islander communities were forcible taken away from them by these colonizers in Australia in order to reduce their populations and this led to the formation of the Stolen Generation which had to face the brutalities and hostile living conditions as the Aboriginal and the Torres Islander communities (Gough, 2011). The history and the plight of these indigenous people in the past had impacted their present as the feelings of loss, grievance and discrimination are still a part of their lives at present. The prevalence of poverty, unemployment, improper nutrition, and poor health is the present situation of these Aboriginal and Torres Islander communities. Due to their unique cultural practices, their culture is still not being completely accepted completely by the service providers and also they are reluctant to access health and other community services owing to discrimination against their cultures. This is further contributing to their poor health, education, and unemployment thus making their lives even more miserable (Moule, 2012).

The organization must be keen to identify and access how the cultural factors and diversity may impact the organization all the more as Australia island to a variety of cultures (Greg et al, 2012). The health and the service organizations must involve in the close observation of the culture and the practices of the Aboriginal and Torres Strait Islander people and must involve in the research about their culture and practices including the Dreamtime stories, languages are spoken, the health status of the community, festivals, books, rituals followed by the community, art forms, and music, etc and must allow due respect for the diversity in the cultures (Morton et al 2015).

The health and other service provider organizations may involve in collaborative trust-based and respectful relationships with the people of the community through showing due respect for their culture and involving them in the events in the organization or putting up displays of their art forms and flags at the premises (Staton et al 2009). These organizations can call up community members for interactions as the elders from the Aboriginal and Torres Strait Islander community as they are given high regard in their cultures and may involve in having sound involvement of these members in the planning and development of the service provisions suiting to their community in order to allow higher engagement of the Aboriginal and Torres Strait Islander people with the organization.

The providers of the various services need to take into account the development of the awareness about self cultural biases and work towards it. The organizations must involve in the assessment of the own cultural views as being an influential factor in the interaction with the clients and other stakeholders from different cultures (Monroe, 2016). This will help the organization in understanding and respecting the differences among the various cultures and this will have a huge impact on their public image and the level of the engagement with the various community people (Gough, 2011). Through allowing the cultural training to the staff these organizations such as the health services providers can be benefitted through gaining a clarity on the own cultural constructs.

It is necessary for the health service staff to demonstrate the knowledge of the various cultures, languages, etc along with the religions and other practices in the various indigenous groups so as to show the concern and the understanding of the client needs (Greg et al, 2012). Increased access to the health and community services can be encouraged through the use of the following strategies in the organizations as involving the Aboriginal and Torres Strait Islander people in the planning and delivery of the services, focusing on the fair allocation of relevant resources, focusing on the data collection and involving in analysis in order to increase the participation of the Aboriginal and Torres Strait Islander people, promoting the improvement of the communication methods, providing training sessions for the Aboriginal and Torres Strait Islander people in order to help them gain employment and developing trustful relationships with the various community groups (Chamberlain et al, 2015)

The various resources that will help the service provider organizations to work effectively in the cross cultural environment may include the cultural training providing organizations such as TAFE. Resources linked to the Aboriginal and Torres Strait Islander people may include the following as Council of Aboriginal Reconciliation, Australian Indigenous health services, Commonwealth department for health, Electronic networks allowing sharing of knowledge about Aboriginal and Torres Strait Islander people, Language related services and interpreters, Community websites providing information about the Aboriginal and Torres Strait Islander people, Cultural awareness services, Office for Aboriginal and Torres Strait Islander Health, Department of Aboriginal and Torres Strait Islander website and Australian indigenous health Information network (Morton et al 2015).

The providers of the various services need to take into account the development of the awareness about self cultural biases and work towards it (Morton et al 2015). The organizations must involve in the assessment of the own cultural views as being an influential factor in the interaction with the clients and other stakeholders from different cultures. This will help the organization in understanding and respecting the differences among the various cultures and this will have a huge impact on their public image and the level of the engagement with the various community people (Moule, 2012). By allowing the cultural training to the staff these organizations such as the health services providers can be benefitted through gaining clarity on the own cultural constructs and the other cultures in the vicinity. As Australia and almost every nation is home to people from various cultures thus the organizations and staff must work towards respecting the diversity and development of the policies and strategies to increase their level of engagement with the community members (Mick, 2010). Also, the work practices must be based on the grounds of understanding and being aware of the self-view of the own culture and other cultures as including the culture of the clients who will be using the services of the respective organization.

CHCDIV002 ASSESSMENT ANSWERS HELP

The identification of the communication issues may be based on the observation and the understanding of the individuals from a particular community and their cultural practices, customs, language, etc (Morton et al 2015). Also, the consultation with the community members such as elders particularly in the Aboriginal and Torres Strait Islander communities may help in the understanding of communication issues. As multicultural communication is based on the knowledge of the communicators about other’s cultures and their willingness to identify the possible issues with communication (Monroe, 2016)

CHCDIV002 ASSESSMENT ANSWERS

As the service provider need to interact with families coming from diverse background thus the educators must make use of the interpreters rather than allowing miscommunications and this is made possible by analyzing root issues or problems in communication (Greg et al, 2012). The communication barriers with people from a different culture can be removed by the organization through involvement in cross-cultural training of the employees in which various external training providing organizations may help. This will help the organization to plan services as per the specific culture and needs of the children and families from a particular culture (Gough, 2011). This helps in the maintenance of good and collaborative relationships with the members of the community as in the case of Aboriginal and Torres Strait Islander people and ensuring their participation and engagement (Witte, 2010).

These service provider organizations may make of the appropriate communication strategies for a culturally safe environment as avoiding questioning or communication that leads to shame feeling respecting their privacy, learning their culture and language, making use of cultural brokers and interpreters, being honest to them, making use of language that is understood by the relevant community members to which client belong, not allowing humor in communication as may be inappropriate, communicating as per protocols and cultural customs while also respecting the differences among the community members (Morton et al 2015).

The workplace relationships with the Aboriginal and Torres Strait Islander coworkers include the lack of appreciation from the other workers about the historical losses, discriminatory behaviors, and grievances faced by these people (Thomson, 2011). The members of other community or nonindigenous staff are not able to understand the plight that had been faced and is still being faced by the Aboriginal and Torres Strait Islander people and its impact on their access to health services in the community, gaining of employment in the organizations, education and other services in the community (Gough, 2011).

The organizations that show the occurrence of the culturally safe environment for the Australian Indigenous people and promoting their participation are very few thus there is a lack of culturally appropriate services (Rathie, 2007). The organizations must allow the training to both the indigenous and nonindigenous employees while making use of the cultural interpreters and brokers when working with indigenous people as this is a part of the Duty of Care requirement to allow the health care services that yield customer satisfaction of needs (Staton e al, 2009).

Cultural safety means that the service must not act in such a manner or say something that makes a person or client from a particular cultural group ashamed or defamed and must make use of the language and the attitudes that pay due respect to the culturally diverse groups. Also, the services must help the client in seeking care based on their cultural preferences through respecting and building positive relationships with them (Moule, 2012). The client or the people must feel safe in reflecting upon their culture and its practices as through the development of the culturally competent environment and services (Witte, 2010).

In order to promote the self-determination of the Aboriginal and Torres Strait Islander people, various strategies may be used such as allowing the controlling power of the health services and other programs, cross-cultural and competencies training among the employees of the service organizations to allow respect to indigenous cultures, allowing services in the indigenous languages and allowing the access to funding and employment opportunities as to the nonindigenous people (Gough, 2011).

Increased participation and access to the health and community services can be encouraged through involving the Aboriginal and Torres Strait Islander people in the planning and delivery of the services, focusing on the fair allocation of relevant resources, focusing on the data collection, and involving in analysis in order to increase the participation of the Aboriginal and Torres Strait Islander people, promoting the improvement of the communication methods, providing training sessions for the Aboriginal and Torres Strait Islander people in order to help them gain employment and developing trustful relationships with the various community groups.

Case Study One (questions 1-4)

Mandy is a manger of a community not for profit organisation that runs programs for young Aboriginal and/or Torres Strait Islander people.  Mandy is new to the position and doesn’t have a working knowledge of the specific cultural issues that may impact on the relationships of staff and individuals who use the programs.  She does know that many of the youth who attend come to mix with other Indigenous Australian young people.  Many of the parents were from the stolen generations and so they tend to encourage involvement in Aboriginal and / or Torres Strait islander cultural practices.  As her first duty as manager, Mandy will be evaluating the youth programs in terms of their cultural safety.

  1. What impact might there be on the programs run at the youth centre, if the young people who attend have parents who were part of the stolen generations?

Children were more likely to suffer from despair, mental disease, and low self-esteem as a result of neglect and maltreatment. In state care, at employment, or when living with non-Indigenous families, they were also more vulnerable to physical, psychological, and sexual abuse.

  • Low self-esteem and a sense of insignificance.
  • An irregular bone is one that has a clearly defined form and hence does not fall into any of the other categories. These bones, such as the vertebrae that support and protect the spinal cord from compressive stresses, have more complicated forms. Many face bones are classed as irregular bones, especially those that include sinuses.
  • Internal shame as a result of Based on inaccurate or inadequate information provided by foster parents and government organizations, members of the Stolen Generation frequently blame their mothers and dads for not loving and caring for them. Many people eventually learn that their parents never gave up trying to reunite with them.
  • Domestic or internal violence are both examples of violence (leading to suicide). Mothers of the Stolen Generations who live in remote locations are three times as likely than other Aboriginal mothers to encounter violence. They stay in violent relationships for longer periods of time because they can’t stand their families breaking up again and their children growing up without a mother or father. There is more lateral violence as a result of the lack of focus on repairing the bond between the Stolen Generations and their communities.
  • Unable to form bonds with my relatives. When some people are reunited with a parent after a long period (often decades), the reunion can feel like another rejection when they discover they can’t or don’t want to bond with them.
  • Strangers in their own home. Some siblings were placed in the same facility without being aware that the other children were their siblings. Even later in life, they grew up to be strangers to their own family members.
References

Korff, J. (2019). A guide to Australia’s Stolen GenerationsRetrieved on20.

Burns, A., Burns, K., Menzies, K., & Grace, R. (2012). The stolen generations. Children, families and communities: Contexts and consequences, 239-254.

  1. What relationship and communication issues might be important to these young people?

  1. Why is consultation with Aboriginal and/or Torres Strait Islander people important when discussing and developing strategies for cultural safety?
  2. Why is it important for Mandy to evaluate the cultural safety of the programs run at the centre?

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Case Study Two (questions 5-10)

Jill is an Aboriginal Australian woman who works at a Housing Advisory centre.  Jill feels that there needs to be improvements made to the cultural safety of the workplace.  At the last staff meeting she brought up the issues and explained that she feels that respect for cultural differences needs to be a higher priority for the organisation.  Jill has offered to be a part of a group that will investigate changes in communication and work practices to improve the cultural safety of the housing information service.

5. What advice would you give Jill in terms of improving the communication techniques used by staff in order for them to learn to show respect for the cultural differences of Aboriginal and/or Torres Strait Islander people?

6. Suggest a work practice that may need to be reviewed to improve the respect shown to Aboriginal and/or Torres Strait Islander people who attend the service.  Give an example with your answer.

7. Identify and explain three communication techniques Jill could use that would improve the respect shown to people attending the housing service.

Case study Three (questions 8-12)

Betty is an Elder with the responsibility of establishing a child care centre in her community.  Betty has the assistance, support and funding from several government and community organisations.  Betty is preparing for the first meeting by summarising the federal acts and standards with which the child care centre will be required to comply.  She also needs to come up with some suggestions on ways to involve other Aboriginal and/or Torres Strait Islander people in the planning for the childcare centre and the delivery of services when it is ready to open.

8. How does complying with anti-discrimination legislation ensure cultural safety to Aboriginal and/or Torres Strait islander children and their families?

9. Explain how the Disability Discrimination Act 1992 would ensure cultural safety for Aboriginal and/or Torres Strait islander children and their families at the child care centre

10.Explain how the Racial Discrimination Act 1975 would ensure cultural safety for Aboriginal and/or Torres Strait Islander people.

11. What advice would you give Betty about involving Aboriginal and/or Torres Strait Islander people in the planning process for the child care centre?

12. What advice would you give Betty on encouraging employment of Aboriginal and/or Torres Strait Islander people to work in the childcare centre?

Knowledge Questions Answers( CHCDIV002)

  1. A) Aboriginal people express their faith in many ways these include rites, traditions,
    totems, sculptures, storytelling, meeting of cultures, dancing , music, visions and designs
    but due to the intrusion of colonization, both past and present, has greatly affected their
    spirituality.
    B) Several children from the Stolen Generations have been exposed to serious physical,
    psychological and sexual neglect in state care. Where children were compelled to deny
    their ethnicity, as they were forced to accept a new name, they also felt ashamed of
    their Aboriginal and Torres Strait Islander origins.
    C) Aboriginal Australian’s diet was based on animal food that was hunted included
    mammals, reptiles, birds and fish. But due to the intrusion of the colonial rule, there
    were strict rules and law to abandon hunting which affected aboriginal’s dietary.
    D) Aboriginal Australians face a host of health issues that may be attributed to
    nutritional causes. There is a greater incidence of dietary-related diseases in Aboriginal
    people, such as cardiovascular disease, diabetes and renal disease.
    E) Indigenous Australians weren’t counted in the government census until 1967. They
    were abandoned to work where white people were working, they faced discrimination.
  2. The impact of colonization on aboriginal Australians was devastating; it showed the
    extreme level of hatred towards them. There are many examples and policies which
    shows the severe impact out of which one is racism. Systemic bias, embodied in the
    criminal justice system’s laws and procedures, has led to the detention of First Nations
    youth at a rate 28 times greater than that of non-Aboriginal juveniles.
    For example is where workplace rules restrict employees’ permission to attend a funeral
    if the person who died, such as their father, infant, brother or sister, was a member of
    their immediate family. These policies also have an unequal impact on the Aboriginal
    and Torres Strait Islander populations because it does not take into account that it is
    necessary to attend the funerals of certain families in these groups.
  3. Lifestyle After Colonization
    The settlement of Europe had a significant and destructive effect on indigenous people.
    Their dispossession of the land, vulnerability to new illnesses and engagement in armed
    war led to the death of a substantial number of Native people. Even till today they suffer
    although government has given aboriginals benefits and reservations in various sectors
    but still they face racism now and then.
  4. The social , economic and political problems concerning the islanders of the Aboriginal
    and Torres Straits include:
     Socioeconomic challenges including health problems:
    Compared to non-Aboriginal citizens, Aboriginal and Torres Strait Islander
    persons experience greater health problems. In Aboriginal people, health
    conditions such as inadequate health status, cancer growth, altered mental
    health etc. can arise. Owing to the economical drawbacks and political
    oppression, they have low health status.
     Economic problems:
    Education and wages are the 2 primary economic variables. These two things,
    schooling and wages, can affect the capacity of individuals to impact society.
    There is inadequate schooling and poor income for the Native and Torres Strait
    islanders. This low level of wealth, schooling, and jobs would contribute to
    hunger, homelessness, family breakdown, and eventually to criminal activity as
    well.
     Political problems:
    Australia’s Native and Torres Strait islanders are faced with intense bigotry. The
    highest level of domestic abuse and over-representation in the judicial system
    will result. Indigenous people have the right to earn the same compensation as
    non-indigenous people, but since they are known as indigenous, they do not get
    any additional support. Only when sovereignty acknowledges the importance of
    historical injustices, interests and cultural traditions can peace succeed.
  5. Chronic illnesses such as respiratory diseases such as asthma, high blood pressure,
    among Aboriginal and Torres Strait Islander people, are the most prevalent health
    conditions. Socio-economic disadvantages, geographical, political, and social influences
    are some factors leading to their disease. Bad diet leads to cardiovascular diseasecausing overweight, obesity, and starvation. This disorder that leads to death is caused
    by lifestyle risk factors, sedentary behavioral social drawbacks, low wages,
    unemployment, lower education level. Respiratory disease due to susceptibility during
    birth to cigarette smoke, maternal immunization during pregnancy, air pollution,
    emotional activity, and tension islanders are more vulnerable to respiratory diseases
    such as asthma for mothers and infants.
  6. Most common diseases experienced by Australian Aboriginal and Torres Strait Islander
    people are :
     Respiratory diseases for example asthma
     Heart and circulatory diseases
     high blood pressure
     Diabetes
     Kidney diseases
     Cancers
  7. A) Studies and research done on aboriginal children shows that trauma has affected the
    capacity of young people to self-regulate and weigh future decision-making
    consequences. Given the brain’s evolutionary phase at this point in life, this is still
    substantially difficult for adolescents. Instead of weighing future long-term
    consequences, young people often search for conditions with immediate benefits.
    B) Studies show that many aboriginal’s attention levels are lower after witnessing trauma
    and their levels of hyper-vigilance are higher than their average for pre-trauma. In
    addition to a perceived loss in listening skills, individuals who have had a stressful
    experience also shy away from talking publicly which shows the lack of communication
    from aboriginal people in public.
    C) Studies show that those aboriginal children and young adults who have undergone
    trauma has their persistent state of tension and arousal which keeps them from
    focusing, paying attention, retaining and retrieving new data. It is found that in the
    school setting, their behavior is always difficult.
  8. A) The main objective of Aboriginal and Torres Strait Islander Cultures of February 2013
    accepts that Native people are Australian and the people of Torres Strait Island are the
    first settlers of this country and identifies a broad timeline to accept the holding of the
    referendum in the Constitution, this, and providing other security,
    B) The Aboriginal and Torres Strait Islander Heritage Protection Act. The main objective
    of this law is to protect areas and objects that are of particular significance to Aboriginal
    people.

References

 “Communicating Positively: A guide to appropriate Aboriginal terminology”(PDF). NSW Health. Retrieved 20 Jan, 2017

 “Influence of Aboriginal players”. (2007) online available at Footy.lisaj.id.au.Retrieved on 27 Jan 2017

 Greg G., Eleanor B: (2012). “Indigenous Populations, Mixed Discourses and Identities pdf” (PDF). People and Place Volume 8 No 2 Monash University. Retrieved 16 Jan 2017

 Witte, A. (2010) “Making the Case for a Post-National Cultural Analysis of Organizations,” Journal of Management Inquiry (2012) 21:141.

 Morton, R. (2015). “Indigenous ransom threat: pay up or you don’t see kids”. The Australian. Retrieved 1 December 2016.

 Aboriginal culture one of world’s oldest, (2010) Australian Geographic, 23 Jan 2017

 Thomson, N. (2011) “Indigenous Australia: Indigenous Health”, p. 153 in James Jupp (ed), The Australian people: an encyclopedia of the nation, its people and their Origins, Cambridge University Press.

 Aboriginal Australia & the Torres Strait Islands: Guide to Indigenous Australia. (2010) Lonely Planet Publications. last accessed on 28 Jan, 2017

 Monroe, M. H. (2016). “Australia: The Land Where Time Began – Malakunanja II – Arnhem land (more recently called Madjedbebe)”. austhrutime.com. Retrieved 28 January 2017

 “LANGUAGES OF ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLES – A UNIQUELY AUSTRALIAN HERITAGE”. Australian Bureau of Statistics. Australian Bureau of Statistics. Retrieved 26 Jan 2017

Rathje, S. (2007). Intercultural Competence: The Status and Future of a Controversial Concept. Journal for Language and Intercultural Communication, 7(4), 254–266

 Mick G. (2010). “Indigenous inclusion is good for our constitution”. Sydney Morning Herald. Archived from the original on 2010-09-01. Retrieved1 Jan 2017.

Chamberlain, S. P. (2015). Recognizing and responding to cultural differences in the education of culturally and linguistically diverse learners. Intervention in School & Clinic, 40(4), 195-211.

 “The Indigenous Collection”. (2011)The Ian Potter Centre: NGV Australia. National Gallery of Victoria. Archived from the original. Retrieved 28 Jan 2017

 “Community, identity, wellbeing: The report of the Second National Indigenous Languages Survey” AIATSIS, 2014. Retrieved 18 Jan 2017

 “Dead Reckoning: a guide to family history research in WA: Aboriginal People”. State Library of Western Australia. Retrieved 28 Jan 2017