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BUSM1162: S2-21


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GUIDELINES Assignment 2 Individual Report: BUSM1162: S2-21

Assignment 2Individual Report
Due DateThe specific date and time is on Canvas
Word Count2,500 words +/- 10% – 2,250 – 2,750 (Excludes: Executive Summary + Table of Contents + Appendix + References)

Description: Building effective workplace communication

Background: Bambacas & Patrickson (2009, p.109) state that “even though managerial tasks may have changed the challenge with advances in technology, workforce diversity, globalisation and the emphasis of working in teams accentuates managers’ need to communicate effectively”. This requires managers and employees knowing about the factors underpinning effective communication.

BUSM1162: S2-21
BUSM1162: S2-21


□     Refer to Topic 3 – Managing Individuals | Managing Communication – Bringing It All Together – Class Folio exercise.

You have been hired as a professional coach to develop the communication skills in manager Mathias Mendez whose communications with his team is not effective. Drawing on the key learnings in the Topic 3 and the scholarly and professional literature, write a report that contains the following elements.

  1. Literature review on effective communication in the contemporary workplace. You review should include the Required Readings listed below and consider these issues:
    1. Influences and barriers to effective workplace communication
    1. Communication tactics that are used to influence and persuade
    1. Dominant communication styles and in what circumstances each style is most effective
    1. Strategies for effective workplace communication
    1. Analyse and identify Mathias Mendez approach to communication (see Topic 3 Class Folio Exercise).
      1. Draw on the Hartmann & Cambridge (2011) article to analyse Mendez’s communication style.
      1. List what missteps in Mendez’s communication was made in his email.
    1. Drawing on the key learnings from the Topic 3 lecture and tutorial, write an alternative email to staff that Mendez can use as a template for future communications that will build staff morale and support for his performance.
      1. Draw on the Hartmann & Cambridge (2011) article when creating the email.
      1. Discuss the elements of the email and justify how you think it will communicate more effectively than the email that Mendez wrote.
      1. Discuss the elements in the communication that the original did not.
    1. Explain how your email help will build staff morale and commitment.
    1. Conclude your report with a summary of key communication insights that Mendez needs to consider when communicating with his employees.

3.  REPORT OUTLINE:                                                                                                                  

Name + ID Executive Summary Table of Contents

  1. Introduction (~150 words)
  2. Context of the topic
  3. Purpose of the report
    1. Literature Review (~1800 words)
    1. Definitions – effective workplace communication
    1. Influences and barriers to effective workplace communication
    1. Communication tactics that are used to influence and persuade
    1. Dominant communication styles (and in what circumstances each style is most effective)
    1. Strategies for effective workplace communication
    1. Implications: Mathias Mendez approach to communication (~400 words)
    1. Analysis of Mendez’s communication style.
    1. Missteps in Mendez’s communication
    1. Alternative email to staff (Include copy of email in Appendix)
      1. Discuss the elements of the email that communicate more effectively
      1. Limitations of the original email
      1. Explain how your email help will build staff morale and commitment. 4.Conclusion (150 words)

4.1 Summary of key communication insights (that Mendez needs to consider).

□     This can be in Table form

  • Reference List

o  Minimum of 15 recent scholarly articles including the 9 required readings

  • Appendix – Copy of email

Required readings | Cite these readings in your reference list

Bambacas, M. and Patrickson, M., 2009. Assessment of communication skills in manager selection: Some evidence from Australia. Journal of Management Development. 28(2), 109–120.

Choren, A., 2015. The importance of communication in the workplace. IEEE Potentials, 34(3), pp.10-11.

Cialdini, R.B., 2001. Harnessing the science of persuasion. Harvard Business Review, 79(9), pp.72-8

Hartman, J.L. and McCambridge, J., 2011. Optimizing millennials’ communication styles. Business Communication Quarterly, (74)1, pp.22-44.

Mackenzie, M.L., 2010. Manager communication and workplace trust: Understanding manager and employee perceptions in the e-world. International Journal of Information Management, 30(6), pp.529-541.

Mazzei, A., Butera, A. and Quaratino, L., 2019. Employee communication for engaging workplaces. Journal of Business Strategy. 40(6), pp. 23–32.

Othman, A.K., Hamzah, M.I., Abas, M.K. and Zakuan, N.M., 2017. The influence of leadership styles on employee engagement: The moderating effect of communication styles. International Journal of Advanced and Applied Sciences, (4) 3, pp.107-116.

Paksoy, M., Soyer, F. and Çalık, F., 2017. The impact of managerial communication skills on the levels

of job satisfaction and job commitment. Journal of Human Sciences, 14(1), pp.642-652.

Saad, Z.M., Sudin, S. and Shamsuddin, N., 2018. “The influence of leadership style, personality attributes and employee communication on  employee  engagement”. Global  Business  and  Management  Research, (10) 3, p.743.


Provide your student name and ID number at the top of page 1 of the assignment.

  • There are many ways to structure a report. The guidelines in Section 3 (Report Outline) can be used as a starting point.
  • Word limit: 2,500 words (acceptable range: 2,300 – 2,700)

o The Executive Summary + Table of Contents + Reference List + Appendix ARE NOT included in the word count

  • Numbered headings and sub-headings for the Table of Contents and each section that clearly indicate the ideas that follow.
  • Tables and diagrams can be inserted into the report
  • Referencing style: Harvard or RMIT Harvard (see EasyCite for guidelines)
  • Academic writing standard: applies academic standard of grammar and writing skills
  • Written in the 3rd person – No personal pronouns (for example: ‘I’, ‘me’ mine, myself, we, us, our, etc.)
  • Save a screen shot of the time of submission + save a copy of your drafts and final assignment on a USB or separate device as computer failure is not an alloable reason for an extension.

5.     WHERE TO GET HELP                                                                                                        

Before you start: Learning Lab guides :



Where to get extra help, in addition to your tutor?

  1. Study Support Hub.           
  2. IT Service & Support centre
  3. Peer Mentors
  4. Learning Lab: Online study resources

Getting Started:

Mind-mapping                                     Note taking                                       Critical Thinking


  1. Submit a draft through Turnitin to check for similarity.
    1. If the similarity in the body of the report is >20% then paraphrase sections that are showing similarity.
    1. Your reference list will hve high similarity as every report is referring to the required readings.
    1. Check that the report has covered all Assessment Criteria which is detailed in the marking rubric (available on Canvas – Assessment Task 2)

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