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BSBTWK502 Manage team effectiveness

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BSBTWK502 Manage team effectiveness

Submission details

Candidate Name 
Student ID No. 
Assessor name 
Assessment Date/sClick or tap to enter a date.Click or tap to enter a date.Click or tap to enter a date.

Objective of assessments

We are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practice in your work in the workplace with consistent and competent work performance. The purpose of the assessment process is to assess your ability:

  • to apply skills and knowledge using written and demonstration activities that apply to tasks and activities of a workplace.
  • to translate your learning into your work performance in a workplace through demonstration.
  • to apply skills and knowledge actively, correctly, and consistently for work in a workplace.

The assessment process

The assessment process is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in a workplace, and some in the training room as required by each unit. The assessment tasks have been designed to enable you to demonstrate skills and knowledge application and produce the critical evidence to successfully demonstrate competency at the required standard.

Your assessor will ensure that you are ready for assessment and will explain the assessment process.  Your assessment tasks will outline the evidence to be collected and how it will be collected, for example, a written activity, case study, or demonstration and observation. The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment provided to you in the assessment guide separately.

Assessment guide

Your assessment guide that is provided to you will explain the following. Please refer to assessment guide for the following information before commencing your written work and demonstration:

  1. Your responsibilities during the assessment.
  2. Assessor responsibilities during the conduct of assessment.
  3. Your rights to appeal if the assessment outcome appears as “Not Yet Competent” for one or more assessment tasks.
  4. The process to apply if you already possess the knowledge and skills to be able to demonstrate competence in this unit.
  5. The formats and structure of the written assessment work for submission.
  6. The length, breath and the quantity of your written work, plagiarism collusion, cheating and how to use references for sources of information.
  7. How to achieve a satisfactory outcome against the criteria for each type of assessment task.
  8. Application of reasonable adjustments where necessary.
  9. Requirements for demonstration, performance for practical assessment tasks and activities.
  10. Your assessment performance with commitment, consistency, clarity, capacity, capability, correctness, and completeness.

Assessment methods

This manual has three assessment tasks. Assessment methods for this unit of competency include:

1. Written questioning

2. Case study (includes role-plays)

3. Role-play (include written preparation work)

Instructions

  1. Each assessment task provides you with assessment information that includes answers to what, why, how, when, in what condition, what materials, resources and equipment to use and evidence requirements.
  2. Read the applicable information and if unsure seek clarification from your assessor.
  3. Before and during assessment demonstration and interacting with others, ensure you follow simulated workplace policies and procedures.
  4. Ensure you follow hygiene procedures, social distancing rules and ethics before, during and after assessment tasks and activities.
  5. Undertake your preparation activities and demonstration activities as specified and directed by your assessor.
  6. In any situation during the assessment, if you find that you are unable to perform due to any condition (health or safety), stop your work and inform the assessor of the condition.
  7. Ensure you are obligated with your rights as a candidate and respects the rights of your assessor during the assessment performance.
  8. For interactive and role-play activities, organise role-play settings and individuals for role-play in collaboration with assessor and training mates.
  9. Submit your written work when it becomes due and avoid the requirements of extensions.
  10. Use provided self-assessment checklists by checking as you progress in assessment to ensure you do not miss anything that may lead to unsatisfactory outcomes.

Submission specifications

  1. Fill your submission details in the front page and attach any additional documents and any other evidence as specified and required by your assessor.
  2. Follow the institution submission requirements of assessment. I.e., electronic submission (LMS) or hard copy submission or as specified by your assessor for differing assessment situations.

ASSESSMENT GUIDELINES FOR WRITTEN TASK

QUESTION TYPEHOW LONG YOUR ANSWER MUST BE (LENGTH OF ANSWER)
DefineLength approximately 4 typed lines = 50 words, or 5 lines of handwritten text for each question.
IdentifyWrite dot points of the number of items to identify according to the question.
OutlineSummarise in a line or set of lines the required number of items or develop appropriate meaningful answer according to the question but not in detail.
Identify and briefly describeIdentify in dot points and provide a description of each with minimum of 4 typed lines = 50 words, or 5 lines of handwritten text for each question.
DescribeProvide description with minimum 8 typed lines = 100 – 150 words, or 10 – 15 lines of handwritten text or appropriately describe to provide a meaningful answer with consistent knowledge application in length according to the question.
ExplainExplain the procedure with minimum 8 typed lines = 100 – 150 words, or 10 – 15 lines of handwritten text or appropriately explain to provide a meaningful answer with consistent knowledge application in length according to the question.
Distinguish / differentiateDistinguish means recognise or treat (someone or something) as different. To differentiate is to show or find the difference between things which are compared. It simply means that they are not the same but does not qualify them as being unique and possibly not related.  Length approximately 4 – 8 typed lines = 50 – 100 words, or 5 – 10 lines of handwritten text for each question.
WhatThis is to assess your knowledge of something related to the subject area asking you to specify one or more things related to what is being asked in the question. This is generally asking for a short answer for which you need to provide a short description answering the question where reader understand the answer to the question.
HowThis method of question is to assess your ability to explain or describe the ways, methods, manner, procedure or process of something related to the question being asked. You need to provide sufficient description of how (ways, methods, manner, procedure or process) it can be performed for he reader to understand the ways or procedure.
WhyThis question is to assess your knowledge of something and the purpose of it. You need to provide sufficient description of why (the purpose/objective or aims) it is used for the reader to understand why.


ASSESSMENT TASK 1

Written Questioning

You are required to read the following assessment information, requirements, and instructions before commencing. This task is about written questioning for you to provide written answers as evidence of your knowledge application. Ensure you follow the terms and conditions applied in undertaking written task during the assessment as specified and facilitated by your assessor.

Assessment InformationDescription
1Assessment methodWritten questioning
2Assessment typeSummative
3Assessment description (What?)This assessment task is a written task for which you are required to provide written answer solutions to the questions demonstrating your knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. Read the following information related to your assessment to prepare and perform to provide evidence of your knowledge.  
4Purpose (objective) of the assessment (Why?)To gather evidence of your ability to apply knowledge consistently to lead teams in the workplace and to actively engage with the management of the organisation.  
5Assessment Instructions (How?)  Read the theoretical component of the of learner workbook.Conduct research and review literature relevant to the unit. Provide answer solutions to each question using your own words. Note: do not just copy past the answers from other materials. You may refer to learning materials and other sources of information as agreed by your assessor.You may word-process your answers using MS Word /Mac document.The assessment is due for completion on the date/s and time/s. specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.Submit your work with any required evidence attached. See the specifications below for details of submission requirements. Read the following requirements for this assessment completion:  
6Assessment date/s and timing/s (When?)This assessment will be conducted according to training delivery session plan. Assessor will specify the timings of assessment and submission of evidence. Time allowed for the assessment is 3 hours within 20 hours of training delivery of the week 2.
7Specifications (What structure, format and demonstration)      Write answer solutions to all the questions using word-processed document. Provide specified length and numbers mentioned in each question.Submit the answers with a cover page that includes your name, student ID, unit name/code, date of submission and assessor name.If separate word-process document is used for your responses, include header (unit name/code) and footer (page no. student name and ID).
8Assessment context (where and in what condition)  Assessment is conducted in the training room and safe environment where you are required to provide answer solutions to the questions in a word-processed document with evidence that demonstrates consistent knowledge application.
9Required resources (What resources, equipment, tools and materials)Assessment task with instruction and assessment informationLearner workbook and other training handouts if or as allowed by your assessor.Computer with Internet access. Word-process software (MS Word/Mac).Workspace, table, chair, and stationery.
10Evidence requirements/ (What assessor is looking for)To complete the unit requirements safely and effectively, you must prove application of knowledge consistently relevant to vocational contexts and: Provide answers to all the questionsAnswers must be with appropriate and sufficient length by following  assessment guidelines for written tasks above.Answers must be relevant to the question and its sub parts.Your assessor may verbally assess to confirm your knowledge application in case your answer is not correct or not clear to one or more questions.  


Your Task – Write answers (Knowledge Application)

Assessor can decide whether to have this as written or oral questioning. If the assessor uses verbal questioning method, the assessor must write student responses using dot points as a minimum on the student’s key responses relevant to the question (Not recommended as it is a time-consuming method as one candidate will respond while other candidates are watching and waiting, but assessor is free to decide).

The following is a set of knowledge-based questions. Read the text section ‘introduction’ in the learner workbook, refer to training undertaken and provide your answer solutions to the following questions using your own words to demonstrate your consistent knowledge application.

Note: If handwritten answers are allowed by the assessor considering reasonable adjustments or any special consideration, you need to use the enter key of the keyboard to expand the answer space. For example, 2 – 3 questions in a page to allow sufficient space, print a hard copy and write answers.

Questions (Ensure you answer all the following questions using the length guidelines above)

    #Note: Write/type your answers in the space below the question. If questions are answered verbally, the assessor must write answers in the sections provided below. The space below does not indicate the size of the answer length. Follow above guidelines and keep typing and the space will expand. If answers are recorded separate to this document, they must be attached at the back of this document.Confirm checking the box
Completed as required   ☒ Mouse click editable box
1Define the term ‘team’ using your own words.YesNo
Type your answer here      

Assessor comments on decision made (if any)

2Distinguish between a team and a group.Satisfactory answer
YesNo
Type your answer here      

Assessor comments on decision made (if any)

3Identify at least four types of meetings and briefly describe them.Satisfactory answer
YesNo
Type your answer here      

Assessor comments on decision made (if any)

4Explain how teamwork in a workplace contribute to achieve organisational objectives.Satisfactory answer
YesNo
Type your answer here      

Assessor comments on decision made (if any)

5  Identify and briefly describe at least five teamwork skills.Satisfactory answer
YesNo
Type your answer here      

Assessor comments on decision made (if any)

6Describe impacts of group dynamics on team performance in a workplace.Satisfactory answer
YesNo
Type your answer here      

Assessor comments on decision made (if any)

7Briefly describe the importance of communication in team work and identify at least five methods of establishing team activities including communication processes.Satisfactory answer
YesNo
Type your answer here      

Assessor comments on decision made (if any)

8Identify and briefly describe at least five strategies that can support team cohesion, participation and performance.Satisfactory answer
YesNo
Type your answer here      

Assessor comments on decision made (if any)

9Describe what consensus  is and identify at least three strategies for gaining consensusSatisfactory answer
YesNo
Type your answer here      

Assessor comments on decision made (if any)

10Identify at least five common workplace issues and describe issue resolution strategies.Satisfactory answer
YesNo
Type your answer here      

Assessor comments on decision made (if any)

References A reference list lists only the sources you refer to in your writing. The purpose of the reference list is to allow your sources to be found by your reader (assessor). It also gives credit to authors you have consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and which are someone else’s, shows your understanding of the topic, gives supporting evidence for your ideas, arguments and opinions. allows others to identify the sources you have used. For example,
List all references used for assessment task 1 below (if any)                

—End of Written Task Activities—

Assessment Task 2 – Case Study

(includes role-plays)

Plan team performance and facilitate team cohesion

You are required to read the following assessment information, requirements, and instructions before commencing. This task has simulated workplace reference. Ensure you access the simulated workplace resources (planning documents, policies, and procedures etc.), equipment, applicable legislation, regulation, standards, and code of conduct during the assessment as specified and facilitated by your assessor.

Assessment InformationDescription
1Assessment MethodCase study (simulated workplace)
2Assessment TypeSummative
3Assessment Description (What?)This assessment task is a case study for you to consult with stakeholders to lead teams in the workplace and to actively engage with the management of the organisation You are required to analyse the case scenario and provide written solutions to task activities by demonstrating applicable foundation skills and knowledge. You must also provide performance solutions to specific role-play activities relevant to case study in role-plays as agreed by your assessor. You must read the following information related to your assessment to prepare and perform in order to provide evidence of your skills and knowledge related to the unit of competency.
4Purpose (objective) of the Assessment (Why?)To gather evidence of your ability to apply skills and knowledge consistently to manage resources according to lead teams in the workplace and to actively engage with the management of the organisation.
5Assessment Instructions (How?)    Review the skills application section/s of the learner workbook.Read the task performance requirements and foundation skills application for each task activity.Conduct research and review literature relevant to the unit. Provide solutions to each written and performance activity using skills and knowledge and demonstrating your foundation skills. Note: Use word-process document for written activities to provide written evidence as specified in the task. you may use MS Word /Mac document for your written evidence. This task requires you to play roles. As specified and agreed by your assessor, role-play the relevant activities demonstrating relevant skills.The assessment is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.Submit your work with any required evidence attached. See the specifications below for details of submission requirements. Continue to read the following assessment requirements:
6Assessment Date/s and Timing/s (When?)      This assessment will be conducted according to training delivery session plan. Assessor will specify the timings for assessment and evidence submission date/s and timing/s. Time allowed for the assessment completion is 4 hours within 20 hours of training delivery of the week 4.
7Specifications (What structure, format and demonstration)Provide written solutions to all the case study activities and questions using word-processed document. You may use this MS Word /Mac document for your answering. Provide specified length and numbers mentioned in each written activity.For role-play activities, play the role as specified by your assessor demonstrating foundation skills and knowledge application while being observed by your assessor.Submit the written activities with a cover page that includes your name, student ID, unit name unit code, date of submission and assessor name. Include header (unit name/code) and footer (page number, student name and student ID number)
8Assessment Context (Where and in what condition)  Assessment is conducted in the training room simulated and safe environment where you must perform consistently applying skills and knowledge. You must also provide written solutions to the activities in a word-processed document with evidence that demonstrates consistent skills and knowledge application in various conditions specified in the assessment task. Assessed in a simulated off-the-job situation that reflects the real workplace.
9Required Resources (What resources, equipment, tools  and materials)Assessment task with instruction and assessment informationLearner workbook and other training handouts.Access to simulated workplace business equipment and resources.Access to simulated workplace policies and procedures.Computer with Internet access word-process software (MS Word/Mac).Workspace, table/s, chair/s and stationery as required.Case study and/or real workplace scenarioAccess to relevant legislation, regulations, standards, and code of practiceSpecified timing for assessment
10Evidence Requirements (What assessor is looking for)To complete the unit requirements safely and effectively, you must demonstrate consistence performance and provide evidence of your ability to provide leadership for a program of work.   In the course of above, you must: Provide written solutions to all the case study activities reflecting vocational application,Demonstrate performance and role-play activities consistently applying foundation skills and,Demonstrate consultation and communication effectively with relevant stakeholders (assessor and fellow trainees in role-plays).  


Case Study (Skills and Knowledge Application)

Using the simulated workplace and the scenario in the appendix or your own workplace referring to the scenario in the appendix as agreed by your assessor, provide solutions to lead teams in the workplace and to actively engage with the management of the organisation. Whatever the workplace you select, the policies and procedure manual of simulated workplace must be used as the policies and procedures of the workplace to undertake the following task. In case you select your own workplace or any other workplace you have access to information, provide a brief description of the workplace such as the industry, operation, personnel and teams.

Your Task

Complete the following workplace activities demonstrating skills and knowledge to lead teams in the workplace and to actively engage with the management of the organisation:

  1. according to organisational and task objectives:
  2. key performance indicators (KPIs) to achieve goals (team performance plan template is available in Appendix 2).
  3. support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed using the template provided in appendix 2.

Note: You may use the project proposal format provided in Appendix 2 – templates.

—End of Case Study Task Activities—

Self Assessment Checklist

Note: The following checklist is for you to confirm your work completion as well as performance and demonstration of skills. Ensure you carefully check, and tick as completed and performed before submitting written evidence and while demonstrating skills during performing the task.

 Assessment Task ActivityCompleted as required  
 Case StudyYesNo
1Access simulated workplace policies and procedures and use the relevant policies and procedures to undertake this task. Read the case study in appendix and analyse its information to identify your role and responsibilities.
2Meet with the CEO (your assessor) in a role-play to discuss organisational requirements including goals, plans and objectives. Fill out the meeting minutes provided in the appendix 2 outlining the goal, required plans and objectives.
3Identify the following according to organisational and task objectives: purpose of the project, at least five roles for each team member and three roles of the team, two responsibilities of each team member and three responsibilities of the team.
4Identify the areas of work for each team member and develop a performance plan with key performance indicators (KPIs) to achieve goals (team performance plan template is available in Appendix 2).
5Conduct skills analysis for each team member considering the skills required for performing their respective tasks in the project. Determine and list how to support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed using the template provided in appendix 2.
6Develop strategies to gain team members input into planning, decision making and operational aspects
7Develop workplace policies and procedures for team to work cohesively and taking responsibility for own work and assisting others. Provide minimum 5 policy guidelines and their procedures to apply during the project.
8Determine and write down a feedback process to use for team members to encourage, value and reward individual and team efforts and contributions.
9Identify the possible issues, concerns and problems that you may anticipate during work tasks in team and develop a process to address them.
10Using above activity information, develop a draft project proposal with following elements: Description of the project,Project goals/expected outcomes,Project team members and team leaderStakeholders to consult,Recommended method/s,Key performance indicators (KPIs),Project costs,Approval requirements. Gain the approval from your CEO (assessor). Note: You may use the project proposal format provided in Appendix 2 – templates.

 Assessor comments on decision made

Assessment Task 3 – Role-play

(Includes preparation written work)

Facilitate teamwork and liaise with stakeholders

You are required to read the following assessment information, requirements, and instructions before commencing. This task has simulated workplace reference. Ensure you access the simulated workplace resources (planning documents, policies, and procedures etc.), equipment, applicable legislation, regulation, standards and code of conduct during the assessment as specified and facilitated by your assessor.

Assessment InformationDescription
1Assessment MethodProject work
2Assessment TypeSummative
3Assessment Description (What?)This assessment task is a role-play based on a scenario to lead teams in the workplace and to actively engage with the management of the organisation. You are required to play the role by applying foundation skills and provide solutions to task activities demonstrating the application of skills and knowledge. You must also provide written solutions to task activities that will be required for the role-play as specified in your task. You must read the following information related to your assessment to prepare and perform in order to provide evidence of your skills and knowledge related to the unit of competency.
4Purpose (objective) of the Assessment (Why?)To gather evidence of your ability to apply skills and knowledge consistently to lead teams in the workplace and to actively engage with the management of the organisation.  
5Assessment Instructions (How?)    Review the skills application section/s of the learner workbook.Read the task performance requirements and foundation skills application for each task activity.Conduct research and review literature relevant to the unit Provide solutions to each written and performance activity using skills and knowledge and demonstrating your foundation skills. Note: Use word-process document for written activities to provide written evidence as specified in the task. you may use MS Word /Mac document for your written evidence. This task requires you to play roles. As specified and agreed by your assessor, role-play the relevant activities demonstrating relevant skills.The assessment is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.Submit your work with any required evidence attached. See the specifications below for details of submission requirements. Continue to read the following assessment requirements:
6Assessment Date/s and Timing/s (When?)This assessment will be conducted according to training delivery session plan. Assessor will specify the timings for assessment and evidence submission date/s and timing/s. Time allowed for the assessment completion is 4 hours within 20 hours of training delivery of the week 4.
7Specifications (What structure, format and demonstration)Provide written solutions to all the project activities using word-processed document. You may use this MS Word /Mac document for your answering. Provide specified length and numbers mentioned in each written activity.For role-play activities, play the role as specified by your assessor demonstrating foundation skills and knowledge application while being observed by your assessor.Submit the written activities with a cover page that includes your name, student ID, unit name, unit code, date of submission and assessor name. Include header (unit name/code) and footer (page number, student name and student ID number).
8Assessment Context (where and in what condition)  Assessment is conducted in the training room and safe environment where you must perform applying skills and knowledge. You must also provide written solutions to the activities in a word-processed document with evidence that demonstrates consistent skills and knowledge application in various conditions specified in the assessment task. (Assessed in a simulated off-the-job situation that reflects the real workplace).
9Required Resources (What resources, equipment, tools  and materials)Assessment task with instruction and assessment informationLearner workbook and other training handouts.Access to simulated workplace and resources.Computer with Internet access word-process software (MS Word/Mac).Workspace, table, chair and stationery as required.Case study and/or real workplace scenarioAccess to relevant legislation, regulations, standards, and code of practiceBusiness equipment and resources.Specified timing for assessment.
10Evidence Requirements (What assessor is looking for)To complete the unit requirements safely and effectively, you must demonstrate consistence performance and provide evidence of your ability to provide leadership for a program of work.   In the course of above, you must: Provide written solutions to all the case study activities reflecting vocational application,Demonstrate performance and role-play activities consistently applying foundation skills and,Demonstrate consultation and communication effectively with relevant stakeholders (assessor and fellow trainees in role-plays).  

Role-play (Skills and Knowledge Application)

This task is a continuation from assessment task 2 to participate in the role-play and provide solutions and demonstrate to lead teams in the workplace and to actively engage with the management of the organisation. Whatever the workplace you select, the policies and procedure manual of simulated workplace must be used as the policies and procedures of the workplace to undertake the following task. In case you select your own workplace or any other workplace you have access to information, provide a brief description of the workplace such as the industry, operation, personnel and teams.

Situation

The team project is underway and you experienced some issues and concerns. The CEO was away interstate for a week and project approval got delayed by one week. Team member Dave had some clashes with Tanya over some ambiguity of roles and responsibilities and some work got held up such as interview arrangements including pro forma interview questions and selection of interviewers. Approval has been taken that matter is resolved. But, the issues with Dave and Tanya are not resolved yet.

Your Task

Complete the following workplace activities demonstrating skills and knowledge to lead teams in the workplace and to actively engage with the management of the organisation:

Preparation activity

  1. Access simulated workplace policies and procedures and use the relevant policies and procedures to undertake this task.
  2. Use the activities prepared in your assessment task 2 for this task as the base documents.
  3. Organise the team (fellow trainees as Dave and Tanya) and CEO (assessor) for the role-play and  proper seating and settings to play the role as the manager.
  4. Ensure you model desired behaviour and practices during the role-play. And promote work team collaboration through individual behaviour. (direct observation by your assessor).

Role-play activity

  • Using effective communication strategies from line management to the team:
    • establish and maintain open communication processes,
    • communicate with team members
    • Explain the progress to other key stakeholders (assessor played the role as CEO) and,
    • encourage and foster shared understanding of purpose, roles and responsibilities.
  • Explain the progress to the CEO (assessor) for his inputs including
    • issues and concerns faced during the team work.
    • unresolved issues and problems to be addressed.
  • Reiterate the team activities according to roles and responsibilities and, encourage your team members Dave and Tanya to participate in and take responsibility for team activities.
  • Provide feedback to encourage, value and reward your team and explain how you provide support to Dave and Tanya in identifying and resolving work performance problems.
  • Discuss the issues, concerns and problems which are not resolved yet that raised by your CEO. Explain to your CEO and the team members your solutions to unresolved issues, concerns and problems.
  • Conclude the role-play meeting by explaining as to how you follow-up unresolved issues, concerns and problems with line management raised by team members.

—End of Project Work—

Self Assessment Checklist

Note: The following checklist is for you to confirm your work completion as well as performance and demonstration of skills. Ensure you carefully check, and tick as completed and performed before submitting written evidence and while demonstrating skills during performing the task.

 Assessment Task ActivityCompleted as required  
 Preparation activityYesNo
1Access simulated workplace policies and procedures and use the relevant policies and procedures to undertake this task.
2Use the activities prepared in your assessment task 2 for this task as the base documents.
3Organise the team (fellow trainees as Dave and Tanya) and CEO (assessor) for the role-play and  proper seating and settings to play the role as the manager.
4Ensure you model desired behaviour and practices during the role-play. And promote work team collaboration through individual behaviour. (direct observation by your assessor).
 Role-play activity
5Using effective communication strategies from line management to the team: establish and maintain open communication processes, communicate with team members Explain the progress to other key stakeholders (assessor played the role as CEO) and, encourage and foster shared understanding of purpose, roles and responsibilities.
6Explain the progress to the CEO (assessor) for his inputs including issues and concerns faced during the team work. unresolved issues and problems to be addressed.
7Reiterate the team activities according to roles and responsibilities and, encourage your team members Dave and Tanya to participate in and take responsibility for team activities.
8Provide feedback to encourage, value and reward your team and explain how you provide support to Dave and Tanya in identifying and resolving work performance problems.
9Discuss the issues, concerns and problems which are not resolved yet that raised by your CEO. Explain to your CEO and the team members your solutions to unresolved issues, concerns and problems.

 Assessor comments on decision made

References (For task 2 & 3) A reference list lists only the sources you refer to in your writing. The purpose of the reference list is to allow your sources to be found by your reader (assessor). It also gives credit to authors you have consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and which are someone else’s, shows your understanding of the topic, gives supporting evidence for your ideas, arguments and opinions. allows others to identify the sources you have used. For example,
List all references used for assessment task 2 and 3 below (if any)                      


Appendix

Case Study (Simulated Workplace)

You are the manager for the simulated workplace (any simulated workplace that is available in the institution of your choice) You just had a management meeting regarding declining sales over the last few months. All the participants agreed it is due to sales personnel turnover the cause for the downfall. The management agreed to recruit five sales personnel to be recruited within next six weeks. The CEO  has given the responsibility for you to recruit the new sales team within the time agreed and allocated a budget of $12,000.

CEO also asked to make it teamwork with your staff as it is urgent and important according to organisational requirements. You have the following team:

  • Dave – Assistant Manager
  • Tom  – Sales Manager
  • Barry – Supervisor
  • Tanya –  Office Secretary.

You decided to have Jason and Mary as Dave has skills on recruitment activities while Tanya has skills of paperwork and working with other agencies including advertisement agencies.

As the manager, you need to ensure all the members work in a team to deliver required services and each team member is possessed with required skills. Perform the following activities to ensure team effectiveness of the workplace to achieve its goals and objectives.

Organisational  teamwork policy states that “Our success begins and ends with teamwork. It is expected that each person will do their part to avoid situations that disrupt or promote others in their group to act in ill-will, to be insubordinate to a supervisor or to intentionally sabotaging the efforts of other employee teams or departments.”

Teamwork is promoted when everyone acknowledges the team leader, respects the leaders judgment and authority and follows through on requests / directives without questioning them in a hostile or demeaning way. Mutual respect is the underlying factor. If someone is known to intend harm against the company or a team, please see your manager.

Teamwork is crucial. In some business environments, a “team” may be a department or it may be a supervisor with eight laborers working directly for him. In either case, the Manual language should identify a team to be the unit which independently operates to achieve a goal. In some sectional situations, the whole operation may be a team. Organizational situations, you have the opportunity to allocate resources to enhance the team’s motivation for success and competition among teams and perhaps even basing compensation on particular team outcomes.

Appendix 2

Case Study (Simulated Workplace)

Templates

Project proposal (consider the information provided to you in the scenario)

Description of the project             
Project goals/expected outcomes         
Project team members and team leader               
Stakeholders to consult             
Recommended method (strategy)       
Key performance indicators (KPIs)         
Project costs   
Approved by           


Gap analysis/skills matrix

Core skills and knowledge required for the project against where Jason and Mary stand

Scale of skills and knowledge

1 = Untrained/Team member has no training/ Untrained

2 = Learner/Team member cannot perform task independently/ Learner

3 = Practitioner/Team member can perform task independently with supervision

4 = Operator/Team member can perform task independently

5 = Coach/Team member can train others to perform task

 Required knowledge and skillsTeam
DaveTanya
1   
2   
3   
4   
5   
6   
7   
8   

Performance management plan

Team member 1

Team Member Name 
Team Member Position 
Team Leader Name 
Team Leader Position Date 
Skills to be developedDevelopment methodCost (if any)TimeframeReview Period
Start dateFinish dateDate
1      
2      
3      
4      
5      
 Team Leader Comments Signature 
 Team Member Comments Signature 

Team member 2

Team Member Name 
Team Member Position 
Team Leader Name 
Team Leader Position Date 
Skills to be developedDevelopment methodCost (if any)TimeframeReview Period
Start dateFinish dateDate
1      
2      
3      
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 Team Leader Comments Signature 
 Team Member Comments Signature 


Performance Plan Template

 Date 
Team Members
   
   
   
Goal
   
Objectives
     
Strategic Action DescriptionDept/ ResponsibleStart DateDue DateResources requiredDesired OutcomeEvaluation Plan
       
       
       
       
       
       
       
       


Project Action plan template: (Based on scenario provided in Assessment 1)

Project objective:   
Project Specifications:   
ActionsMethodResponsible byTimeframe
    
    
    
    
    
    

 

Meeting Minutes – Template

Meeting Purpose:                                                                   Date:               Time:

Attendance:

Apologies:

Key Issues discussedSummary of DiscussionActions Planned & Responsibilities assigned
   
   
   
   
   
   
   
   
Summary of outcomes:    
Next Meeting scheduled on:

Simulated Workplace Recruitment Process

 ActivityDescription
RecruitmentJob designExplore the need of recruitment in terms of jobs to be performed in what section/department and how many vacancies to be filled.
Job descriptionDevelop a document that describes the job role, what department, reporting to whom, what are the tasks and duties involved, and responsibilities/accountabilities
Person specificationsWhat kind of a person is required to perform above duties and tasks in terms of required qualifications and experience including attributes based on the company policies
Advertise the vacancyUsing above two documents (job description and person specifications) determine and design the advertisement to source potential candidates or use a recruitment agency to do that on your behalf.
Receive applicationsDetermine and specify the time period offered to potential applicants to apply for the job
SelectionShortlistShortlist the applicants based on the criteria established
Invite shortlisted applicantsBy using the applicable format invite the shortlisted applicants for the interview. Leave time gaps to conduct the interview per interviewee.
Organise interviewDecide the interview panel Organise the venue Organise other (refreshment etc.)
Develop an interview Pro formaDevelop a interview questions to find the best suitable candidates and maintain the standards and be fair and reliability.
Conduct the interviewConduct the interview  using industry standards and organisational recruitment policy
Select the candidatesSelect the best suitable candidates to offer the job
Job offerInform the successful candidates using the appropriate communication (telephone/e-mail. Mail)
Unsuccessful candidatesInform unsuccessful candidates with a regret note
InductionEmployment contractSign an employment contract based on the offer
Organise inductionOrganise an induction session based on the work to be performed by the new employee
Conduct the inductionFollow the induction procedure of the workplace

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