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BSBADM502 Manage meetings Assessment

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BSB60215 Advanced Diploma of Business

Student Assessment Tasks

BSBADM502 Manage meetings

Table of Contents

Table of Contents                                                                   2

Assessment Information                                                          3

Assessment Instructions                                                         5

Student Assessment Agreement                                              6

Assessment Task 1 Cover Sheet                                             7

Assessment Task 1: Written Questions                                    8

Assessment Task 1 Instructions                                             10

Assessment Task 1 Checklist                                                12

Assessment Task 2 Cover Sheet                                           13

Assessment Task 2: Formal meeting project                           14

Assessment Task 2 Instructions                                             16

Assessment Task 2 Checklist                                                22

Assessment Task 3 Cover Sheet                                           24

Assessment Task 3: Informal meeting project                         25

Assessment Task 3 Instructions                                             26

Assessment Task 3 Checklist                                                29

Assessment Information

The assessment tasks for BSBADM502 Manage meetings are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily. 

Assessment Plan

Assessment TaskOverview
1. Written questionsYou must correctly answer all questions.
2. Formal meeting projectYou must prepare for, and conduct, a formal meeting.
3. Informal meeting projectYou must prepare for, and conduct, an informal meeting.

Assessment Preparation

Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals

If you do not agree with an assessment decision, you can make an assessment appeal as per American College’s assessment appeals process.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.

Each should include:

  • Course identification code
  • Assessment Task number
  • Document title (if appropriate)
  • Student name and number
  • Date it was created

For example, BSBADM502 AT2 Meeting Agenda Joan Smith AMC0000XYZ 20/10/18

Additional Resources

You will be provided with the following resources before you begin each Assessment Task.

Assessment Task 2

  • Meeting Policy and Procedures
  • Meeting Agenda Template
  • Meeting Minutes Template
  • Draft Conference Program

Assessment Task 3

  • Meeting Policy and Procedures

Assessment Instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted together with your assessment responses.

If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.

If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per

American College’s re-assessment policy.

Depending on the task, this may include

  • resubmitting incorrect answers to questions (such as short answer questions and case studies)
  • resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
  • redoing a role play after being provided with appropriate feedback about your performance
  • being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.

Assessment Task Information

This gives you:

  • a summary of the assessment task
  • information on the resources to be used
  • submission requirements
  • re-submission opportunities if required

Assessment Task Instructions

These give questions to answer or tasks which are to be completed.

Your answers need to be typed up using software as indicated in the Assessment Task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date.

Checklist

This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses.

Student Assessment Agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?                       ¨  Yes                                                                                                       ¨  No

Do you understand the requirements of the assessments for this unit?      ¨  Yes                                                                                                       ¨  No

Do you agree to the way in which you are being assessed?                      ¨  Yes                                                                                                       ¨  No

Do you have any specific needs that should be considered?                     ¨  Yes                                                                                                       ¨  No

If so, explain these in the space below.

Do you understand your rights to re-assessment?                                                                                                               ¨  Yes                                                                                                              ¨  No

Do you understand your right to appeal the decisions made in an assessment?                                                                                                               ¨  Yes                                                                                                              ¨  No

Student name 
Student number 
Student signature 
Date 
Assessor name 
Assessor signature 
Date 

Assessment Task 1 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

¨   I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

¨   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

¨   I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name 
Student ID number 
Student signature 
Date 

Assessor declaration

¨   I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name 
Assessor signature 
Date 
Assessment outcomeSNSDNSResubmission    Y     N

Feedback

Student result response

¨   My performance in this assessment task has been discussed and explained to me.

¨   I would like to appeal this assessment decision.

Student signature 
Date 

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 1: Written Questions

Task summary

This is an open book test, to be completed in the classroom.

A time limit of 2 hours to answer the questions is provided.

You need to answer all of the written questions correctly.

Your answers must be word processed and sent to the assessor as an email attachment. 

Required

  • Access to textbooks/other learning materials
  • Computer and Microsoft Office
  • Access to the internet

Timing

Your assessor will advise you of the due date of this assessment.

Submit

  • Answers to all questions

Assessment criteria

All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline – when a question asks you to outline something, this means giving only the main points. Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions

Provide answers to all of the questions below:

  1. Provide an explanation of each of the following meeting terminology:
  2. Quorum
  3. Procedural motion
  4. Proxy
  5. Conflict of interest
  • Outline a meeting structure for a formal meeting.
  • Outline a meeting structure for an informal meeting.
  • Outline at least three key arrangements that need to be made for a meeting.
  • Outline two responsibilities of a Chairperson prior to a meeting.
  • Outline three important aspects of a Chairperson’s job during a meeting.
  • Explain why it is important for a Chairperson to monitor the participation of all those involved in a meeting.
  • Explain how, in the role of a Chairperson, you would manage someone who is dominating the meeting.
  • Explain how in the role of a Chairperson you would manage someone who is too shy to contribute to a meeting.
  1. Explain how in the role of a Chairperson you would manage two people having a private conversation within a meeting.
  1. Describe two ways of conducting meetings.
  1. Describe three advantages of face to face meetings and give an example of a workplace situation where this type of meeting may be used.
  1. Describe three advantages of meetings held by teleconference or web conferencing and give an example of a workplace situation where this type of meeting may be used.
  1. Describe the use of webcams for meetings, including a brief description of how to use a web cam.
  1. Explain the purpose of an agenda and identify five items that should be included in an agenda.
  1. Explain the purpose of meeting minutes and list five items that should be included in meeting minutes.
  1. Explain the difference between informal meeting minutes and formal meeting minutes.
  1. Access the Corporations Act 2001 from the Internet and identify the information from the Act that relates to notices of meetings. Now answer the following questions:

a. To whom must a notice of meeting be provided?

b. How must the notice of the meeting be provided? Indicate at least two ways.

Assessment Task 1 Checklist


Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?Completed successfullyComments
YesNo
Question 1 a   
Question 1 b   
Question 1 c   
Question 1 d   
Question 2   
Question 3   
Question 4   
Question 5   
Question 6   
Question 7   
Question 8   
Question 9   
Question 10   
Question 11   
Question 12   
Question 13   
Question 14   
Question 15   
Question 16   
Question 17   
Question 18a   
Question 18b   
Task Outcome:Satisfactory   ¨Not Satisfactory   ¨
Assessor signature 
Assessor name 
Date 

Assessment Task 2 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

¨   I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

¨   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

¨   I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name 
Student ID number 
Student signature 
Date 

Assessor declaration

¨   I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name 
Assessor signature 
Date 
Assessment outcomeSNSDNSResubmission    Y     N

Feedback

Student result response

¨   My performance in this assessment task has been discussed and explained to me.

¨   I would like to appeal this assessment decision.

Student signature 
Date 

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 2: Formal meeting project

Task summary

This assessment task requires you, in the role of Operations Manager, to prepare for and conduct a formal meeting to discuss the program for the upcoming Leadership Conference for Grow Management Consultants. This will include developing an agenda, and then conducting the meeting and checking and distributing the minutes.

This assessment is to be completed in the simulated work environment in American College.

Required

  • Access to textbooks/other learning materials
  • Computer with Microsoft Office and internet access
  • Meeting Policy and Procedures
  • Meeting Agenda Template
  • Draft Conference Program
  • Meeting Minutes Template
  • Space for a meeting and roleplay participants

Timing

Your assessor will advise you of the due date of these submissions.

Submit

  • Email with Draft Conference Program and Meeting Agenda attached.
  • Email to your assessor with the following attached:
  • Meeting Minutes
  • Revised Conference Program
  • Screen shot

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 2 Instructions

Carefully read the following:

Grow Management Consultants is a small consultancy company specialising in leadership development services.

Staff employed at Grow Management Consultants include the CEO (Paul Burns), Operations Manager (you), a Senior Management Consultant (Bob Downs), Marketing Manager (Jack Steel) and an Administration/Project Officer (Sally Smith).

There are also two management consultant contractors (Jane Simms and Leander Duval) who work from the office at least 2 days a week each. All of the management consultants travel extensively across Australia visiting clients.

Each year the company runs a Leadership Conference. This year’s conference will be held in October 2019 and planning has commenced. The theme of the conference this year is Leadership Conference 2019: Leading in the twenty first century and the idea is to have talks and workshops on the latest trends in, and techniques for, leadership.

You (the Operations Manager) have developed a preliminary conference program that shows the overall format and timing for the conference.

However, you have decided to call a formal meeting to:

Complete the following activities:

Based on your review of the case study information above, as well as the Grow Management Consultants Meeting Policy and Procedures and the Draft Conference Program, you are required to develop an agenda for the meeting.

Use the Meeting Agenda Template to guide your work.

The agenda must:

The Administration and Project Officer will be roleplayed by the assessor, who will take notes at the meeting.

The other staff will be roleplayed by other students. Each student roleplaying a staff member will be briefed by the assessor to research and make notes on a topic for the conference for discussion.

Before attending the meeting, consider to whom you should allocate each of the required roles and responsibilities for the conference (There is no right or wrong answer for this. You only need to advise each staff member of their roles and responsibilities).

Save this document as Meeting Agenda.

Prior to the meeting, you are required to identify potential topics for the leadership conference by reviewing and analysing information from the report Global Human Capital Trends 2017 at:

https://www2.deloitte.com/au/en/pages/human-capital/articles/global-human-capital-trends-2017.html

Based on your interpretation of the information in the report, identify at least two ideas for leadership topics. You should make notes (handwritten or typed) to speak from at the meeting for two proposed conference topics and that include:

When speaking about your ideas at the meeting, as a guide you will speak for 1 to 2 minutes on each topic. Use the following example to guide you in developing your ideas and making notes (this example has not been taken from the above report, it is an example only to help you write down your ideas).

Example topic and information:

Mindful Leadership: Becoming a Mindful Leader by the Application of Acceptance and Commitment Therapy (ACT) Principles.

ACT is an evidence-based approach that has been applied to clinical and organisational settings. When used as a leadership model, the application of ACT principles can assist managers in increasing work performance and innovation while reducing work stress and work errors.

The presentation will introduce basic ACT principles and provide an introduction to the qualities of being and acting as a mindful leader and person. Such qualities include empathy and self-compassion.

This will be a practical session with the focus on teaching and applying mindfulness techniques at work.

During the meeting, you need to be able to demonstrate that you can identify and interpret information from complex texts. That is, that you can identify two topics based on the information in the report, and then summarise the information in your notes for discussion at the meeting. The example above provides an indication of the level of response required.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachments.

Ensure that your email includes the date of the meeting within the body of the email to show that you understand the designated timelines as set out in the Meeting Policy and Procedures.

Attach the Draft Conference Program and your meeting agenda to the email.

You are required to conduct the meeting in the role of the Chair.

Review the Meeting Policy and Procedures to make sure that you understand and can apply the Chair’s role and responsibilities.

Prior to the commencement of the meeting, ask the Administration and Project Officer (your assessor) to take notes of the meeting so that you can prepare the minutes following the meeting. Provide instructions for note taking as per the meeting policy and procedure. You will be assessed on this. The Administration and Project Officer will write up their notes and provide them to you following the meeting. Note that you should also take your own brief notes so that you can check that all the meeting content was covered.

Chair the meeting in accordance with the company’s meeting policy and procedures for face to face meetings, as well as meeting legal and ethical requirements. This is to include the following:

Prior to the meeting

At the outset of the meeting

Chairing the meeting including

Leading the meeting according to your agenda, ensuring that:

During the meeting, you are required to demonstrate effective communication skills including:

At the end of the meeting, notify the note taker that the notes of the meeting will need to be provided to you within the timelines specified in the meeting policy and procedure.

Review the notes of the meeting provided by the minute taker (your assessor) and then prepare detailed meeting minutes based on the notes provided.

Use the Meeting Minutes Template to guide your work.

You are required to check that the minute taker has taken a true and accurate record of the meeting, as well as proof reading for any spelling and grammar mistakes.

Save this document as Meeting Minutes.

Write the conference program according to the ideas finalised at the meeting. This will show that you have correctly reported on the outcomes of the meeting.

Use the Draft Conference Program to guide your work.

Save this document as Revised Conference Program.

You should create a folder and save all documents associated with the meeting in this folder. This will demonstrate that you can save meeting documents according to requirements.

You are required to demonstrate that you can file all of your records in a logical structure.

Ensure that you have an overall folder for your work, as well as sub folders if necessary.

All of the documents you have submitted for this assessment task should be correctly named and filed.

The screen shot should show all the folders and documents.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should include a brief summary of the outcomes of the meeting (3 to 4 points) and direct the recipient to read the attached minutes and conference program.

Attach the following to the email:

The minutes must be sent to staff within the designated timelines as specified in the Meeting Policy and Procedures.

Assessment Task 2 Checklist


Student’s name:
Did the student:Completed successfullyComments
YesNo
Develop an agenda that includes the purpose of the meeting using the Grow Management Consultant’s Agenda Template?   
Follow the Meeting Policy and Procedures regarding developing the agenda?   
Send agenda and conference program via email to each required meeting participant at least three working days prior to the meeting?   
Identify and interpret information from the report Global Human Capital Trends 2017 so as to inform possible conference topics?   
Brief the minute taker on taking of meeting notes according to the meeting policy and procedure?   
Check that the meeting space is safe so as to conform with health and safety legislation and remove hazards identified?   
At the outset of the meeting, perform the responsibilities of the chair?   
Chair the meeting as set out in the Meeting Policy and Principles?   
Lead the meeting according to the agenda?   
During the meeting, demonstrate effective communication skills including:   
Develop formal minutes of meeting from transcribed notes?   
Check that transcribed notes represent a true and accurate record of the meeting and update accordingly in the final minutes?   
Save the meeting minutes according to the subject of the meeting and the date of the meeting and under Conference meetings folder?   
Correctly reflect meeting discussion in finalised conference program?   
Send minutes and final conference program via email within required timelines?   
Include in the final email a summary of the outcomes of the meeting?   
Store all meeting documents in relevant folders?   
Task Outcome:Satisfactory   ¨Not Satisfactory  ¨
Assessor signature 
Assessor name 
Date 

Assessment Task 3 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

¨   I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

¨   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

¨   I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name 
Student ID number 
Student signature 
Date 

Assessor declaration

¨   I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name 
Assessor signature 
Date 
Assessment outcomeSNSDNSResubmission    Y     N

Feedback

Student result response

¨   My performance in this assessment task has been discussed and explained to me.

¨   I would like to appeal this assessment decision.

Student signature 
Date 

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 3: Informal meeting project

Task summary

This assessment task requires you, in the role of Operations Manager, to prepare for and conduct an informal meeting with your team to discuss social activities for the team.

This assessment is to be completed in the simulated work environment in American College.

Required

  • Access to textbooks/other learning materials
  • Computer with Microsoft Office and internet access
  • Meeting Policy and Procedures
  • Space for a meeting and meeting roleplay participants

Timing

Your assessor will advise you of the due date of these submissions.

Submit

  • Email regarding meeting arrangements
  • Email with draft summary of the meeting outcomes
  • Email with revised summary of the meeting outcomes

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 3 Instructions

Carefully read the following:

Grow Management Consultants has recently implemented a work-life balance policy.

The policy includes a new initiative to hold a quarterly social event for all staff.

As the Operations Manager for Grow Management Consultants, you have decided to have an informal meeting with your staff to seek their ideas on social activities and to discuss timing (e.g. which days of the week work best, what time). Note that the policy states that a maximum budget of $500 per activity may be allocated and that activities may be held on Friday afternoons or after 5 pm on any other day of the week.

You should follow the Grow Management Consultants Meetings Policy and Procedures for informal meetings.

Complete the following activities:

  1. Develop a meeting agenda.

The agenda should conform to the Meeting Policy and Procedures.

It should clearly show the date and time for the meeting, as well as who is to attend the meeting and items for discussion as per the scenario information and meeting policy and procedure. Note that the meeting will last for about 15 minutes.

Your assessor will advise you of the date and time for the meeting.

Assume that the following staff will be attending the meeting:

  • You (Operations Manager)
  • Administration Project Officer (Sally Smith – roleplayed by assessor)
  • Senior Management Consultant (Bob Downs)
  • Marketing Manager (Jack Steel)

Prior to the meeting, you will also be required to make notes on your own ideas for social activities. Research and make notes on at least two ideas to take to the meeting.

  • Send an email to the staff who will attend the meeting (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment.

Attach the meeting agenda to an email to staff (your assessor). The email should confirm the meeting arrangements and include an outline of the agenda.

  • Conduct the meeting

You are required to run an informal meeting with the staff (roleplayed by your assessor and two other students). Review the Meeting Policy and Procedures to make sure that you understand the role and responsibilities of the Chair for an informal meeting, as well as the requirements for minutes.

The Administration/Project Officer will be roleplayed by your assessor and the other two staff will be roleplayed by two other students. Each student roleplaying a staff member will be briefed by the assessor to research and make notes on their ideas for social activities to share at the meeting.

Chair the meeting in accordance with the meeting policy and procedures. This includes:

  • Introducing the meeting by stating the purpose of the meeting and encouraging all team members to contribute
  • Ensuring that the meeting follows the requirements of the Chairperson as outlined in the meeting policy and procedure
  • Ensuring that the meeting is kept to time and focused on the specified purpose

Conduct the meeting according to the agenda in the email ensuring that:

  • You share your own ideas for social activities
  • You seek the ideas from the staff team
  • All ideas are discussed and at least four ideas are agreed on
  • You facilitate a consensus on the best day and time for the social activities
  • Explain that you will send an email to report on outcomes. 

During the meeting, you are required to demonstrate effective communication skills as follows:

  • Speaking clearly and concisely
  • Using non-verbal communication to assist with understanding
  • Asking questions to identify required information
  • Responding to questions as required
  • Using active listening techniques to confirm understanding
  • Send an email to your team (your assessor).

You are required to demonstrate that you able to review and revise text, so this email will be the draft version, and the next will be the revised version.

Assume that you have agreed on all of the social activities discussed at the meeting, as well as the time that the activities will be conducted.

Draft an email to be sent to the team that briefly details the meeting outcomes and lists the social activities agreed on, as well as the agreed times.

Finish the text with a note that you will be correcting the email and sending the corrected version shortly.

This email should have the word “Draft” in its title.

Send the draft email to your assessor.

  • Send an email to your assessor.

Re-open the sent email and carefully check it for spelling and grammar and ensure that it is a true and accurate record of the meeting. This email gives you the opportunity to demonstrate to your assessor that you are able to correct your own work accurately, so this email needs to contain text that is an improvement on the previous one.

When finished, send this revised draft of the email to your assessor.

This email should have the word “Revised” in its title.

It should be sent within the timeframes set out in the Meeting Policy and Procedures.

Assessment Task 3 Checklist


Student’s name:
Did the student:Completed successfullyComments
YesNo
Develop a notice for an informal meeting according to the Meeting Policy and Procedures?   
Send the email to each identified meeting participant at least two working days prior to the meeting?   
Chair the meeting as required?   
Conduct the meeting according to the agenda?   
Include in the email a summary of the outcomes of the meeting?   
Correctly reflect meeting discussion in email summarising meeting outcomes?   
Check email for spelling and grammar and to ensure that it is a true and accurate record of the meeting?   
Make changes to email as required?   
Task Outcome:Satisfactory   ¨Not Satisfactory  ¨
Assessor signature 
Assessor name 
Date 

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